Walmart Grocery DeliveryReviews 655

I ordered $45 worth of groceries ( all together) to be delivered to my home by 6 pm. At 7:30 I received a $2 bottle of hair mouse. That was it. The rest of my order was either out of stock. Nothing was substituted.( Which I check stock on line and it said in stock) a few of my items where cancelled ( not by me) and the rest was put under in store pick up. ( Again not by me). When I called customer service they told me I did it... but my online order said everything on my list was to be DELIVERED... my delivery was delayed. Another time I ordered my vitamins... I was sent an email saying they were out of stock. So I find a ride out there since I really needed them... and there where at least 20 on the self. Who ever filled the order did a $#*!ty half assed job. We are paying for a service and these idiots are getting by with screwing us over.

Ordered a grocery delivery for August 16th, never arrived. Status stated delayed. Next few days called several times to customer service about my order and was guaranteed by Walmart store lead my order would be delivered 2 days later between 5-6pm. Order did not arrive. 4 days later I canceled order. Placed another delivery order and it was delayed again. Finally gave up on delivery, canceled it and ordered again but this time for pick up because I assumed they were having issues with drivers... guess what? Delayed again. Completely ridiculous, seems Walmart does not care for you or their Walmart+ service. Truly disappointed

So many problems. Orders delayed then cancelled, orders delayed then showing delivered 5 hours previous to the delayed message, though not actually delivered. Orders left in the wrong place. One time they sent me a picture as proof of the 'delivered' order it was a black square!

I've had wrong order deliveries, charged for orders I didn't get & charged twice for same
Order on same day but only received one order!

Walmart Delivery is simply the worst customer experience ever. I know most people have challenges with the drivers, but even the shopping of items is just not helpful. They simply just ignore orders and I don't use the Walmart+ for gas so this subscription absolutely will not be renewed.

The other day I used walmart delivery service for the first and last time. I needed 18 tubs of chili for a party but they said I could only order 12 max. OK I'll figure out a way around this since I would have most of it. I had 1:45 mins to cancel which I didn't since no surprises popped up. About 3 hours after they email me saying we only have 4 of what you need and good news, it's on it's way. WTF I can't use 4 I need 18 in total not 4. I went back onto their site and It was
Going to let me order more of what they told me they don't have. Walmart never updates it's inventory and they never will, it gets you into their store in hopes of buying other items. With everything computerized, inventory should be instant. I called up to complain, they tried to buy me off with $10 which isn't much especially when you leave a tip. They asked what would it take, well for one don't waste our time have your true inventory listed so I can make a choice to buy or go somewhere else, second delete my account which you either have to call or do it through messenger chat. Which they did. If people want to order from them call them up and make sure they have everything you want. Lets make sure they have everything you want before you order otherwise you're going to get taken. I for one will never step foot into another walmart or business that family owns.

As I was writing this review this site wanted proof, I wasn't sure if I had any emails left which I didn't. I did find a apology email with a refund for the missing items, which doesn't help me much. The technology is there to update inventory daily, I'm sure they use it but we will never see it. They put mom and pop businesses out and took over, the least they could do is be of service to the community.
Do not make the mistake I made and tip the driver in advance. There is a way not to tip the driver first.

We have used Walmart many times for grocery pick-up and delivery with, if not all, having issues with each transaction. It has only been over the past 4-6 weeks that we realized how inconvenient and non-responsive Walmart program and customer has been. After having Covid (Hospitalized), having cancer surgery and having a disabled son in household it has really been noticeable. We order for pick-up and it is delay for hours and when you call your local Walmart they don't pick-up, don't have answers or just hang up on you. When you call Customer Service it is the same with inability to help, not follow through on promises and just get hung up on, which is worst and most frustrating issue.
Walmart is putting customers second due to the size of Walmart, just because they can. My personal view tells me that over the course of time this will catch-up with them in terms of loss of customers which will translate into opportunity for other retailers to pick-up customers and finally effect stock share prices. It might be a slight effect, but I feel this will and is happening. We, as of today, no longer shop at Walmart.
Note: To report this review you have to sign up with another company where they have a long list of terms and policies, read them. I will be looking for the pop-ups and spam.

Walmart really needs to end it's relationship with Door Dash. They should have their own delivery vans and employees. The people delivering orders are the bottom of the food chain at best. They can't find a house despite two separate addresses, many times the order is never delivered. The customer service is a joke. Walmart is a great company in general but allowing Door dash to take them down is a disservice to share holders and customers. Do better.

My last three orders were delayed. Not by hours either, I mean days. Support will assure you repeatedly that. If you stay home it will be there by end of day but Walmart delivery is not reliable at all. I'm going to stay with Instacart.

Super convenient when they get it right. However, Walmart has delayed, canceled, or forced me to cancel countless orders. Same day grocery order—called to tell me I should cancel the order -or- they could deliver more than 48 hours later. Other orders delayed upland then canceled on their end with no explanation. Paid extra for express delivery tonight (guaranteed delivery within 2 hours); after receiving a notification that my order had been prepared and was ready to deliver, I received a text telling me the order was delayed—but no indication of when to expect delivery. It's been 4 hours with no update. It's 10:30 pm and the items were needed tonight. After multiple frustrating experiences like this one, I regret purchasing the subscription. I want to like this service, but they just can't seem to hold up their end of the deal.

On the positive side, returns are very easy, and refunds are issued instantly for any substitutes they made for out of stock items if you don't like the substitute (at least that's how it's worked with groceries).

I haven't heard from the manager from Walmart store #******* regarding my delivery on the 5th. I did not get my Perdue chicken: https://www.walmart.com/ip/Perdue-Fresh-Boneless-Skinless-Chicken-Breast-Tenderloins-1-1-6-lb/*******

I chatted with a rep and via phone and was offered a refund, I want the chicken that I ordered. Why do I have to reorder and use my card again? I am a senior and cannot get out right now and depend on online grocery shopping. I tried to call the store and no one answered the phone. Both customer service reps also tried to call and no one answered the phone.

I want the chicken tenders that I paid for! I am on a budget and money is tight! I am contacting you because no one from that store will even respond. I cannot believe that no one will even acknowledge me at all! All I want is the chicken that I need, this is ridiculous! So what happened to my chicken?

Never again! I gave a 2nd chance thinking it could be no way that was acceptable by this chain. Disappointed once again. I believed in the time frame they agreed to and once again I am at a loss. Not to mention the ridiculous substitutes. Not going to try this ever again. I love #walmart but not this service!

When the service first started I thought it was worth it to become a walmart plus member and get my groceries delivered. It hasn't worked that way - it's seems like false advertising to me! The web site lets you reserve a day and time for delivery but they don't usually come close to honoring it and you are stuck hanging around for hours waiting for your groceries. Certainly not worth it!

I ordered groceries from Walmart in the morning to be delivered between 6:00 and 7:00 p.m. that evening. They sent a message around 4:00 p.m. saying some of my items were not available. These items were milk, chicken, margarine. Without these items I would have to go to the store and I know they had milk and chicken! My order was large so I left it as is. At 7:00 p.m. it hadn't come but showed a delivery person in route. At 7:30 I received the message saying that Walmart canceled all of my order because of problems with the delivery! I have never been so angry! I called the store 15 times and no one ever answered the phone. I would have gotten up that morning and gone to the store to get my own groceries had I known they would be so lousy! At 8:00 p.m. I had a house full of grandchildren visiting and spent a large amount of money on takeout to feed them! I was furious! At 6:00 a.m. my phone binged saying that they were delivering garbage bags!. I am never dealing with them again and I will go to five or six stores to get what I need before ever stepping into a Walmart store. Walmart is too rich to care about regular people!

Great example of WM delivery services. Placed order for eve delivery. Order did not show up and status was changed to "delayed". They were kind enough to notify me 3 minutes before it was dropped on my porch, while raining, at 10:21am the following business day. I had to take off work to go home so my groceries did not sit in rain and then the 100+ degrees that followed. Then they offered me 5$ for their transgressions. I told them they could keep it.
Never will I buy from WM again. I have learned my lesson.
I was forced to click at least one star. Someone should fix that.

Baffled ex-customer.

Usually the service is good. However I've had instances where delivery was delayed to no drivers being available and today told the delivery would be delayed by a day since they did not have personnel to pull the groceries. Also due to no drivers being available, delivery delayed by hours and when delivered, all frozen food was defrosted. I've spoken with the manager over that area and it doesn't see to do any good even though she said she elevated the issue.