On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I enjoyed the little car, it was clean and easy to drive. The person dropping the car off was very professional and the guys that came to collect the car was very helpful.
Hi Van Heerden H,
Thank you for your five-star review.
It is great to hear that you received very professional and extremely helpful and attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall good experience with vehicle, check in, and return. It was a clean indoor facility. They have every little scratch and dent documented when you pick up vehicle. We had no issues at return, but I would recommend you take pictures when you pick up your vehicle.
Hi Douglas,
Thank you for your five-star review.
It is great news that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was picked up at airport driver was very polite and helpful
Hi Thomas,
Thank you for your five-star review.
It is fantastic news that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to book, great service, car was fantastic. No complaints whatsoever.
Hi Dawn,
Thank you for your five-star review.
We are very happy that you found our pick up and drop off processes to be quick and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Karine,
Thank you for your five-star review.
It is fantastic to hear that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good personal and facilities
Prices are good
Thank you
Easy to book, get collected from airports and quick and easy collection of car. Always very friendly and efficient staff.
Hi Julie,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always receive great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quickly provided with a new car! Thank you!………………..
Hi Serjosha H,
Thank you for your five-star review.
We are extremely pleased that you enjoyed good service from our Green Motion team and that you found our cars to be good.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service picked up at the airport on time no waiting about. Took about 20 minutes from arriving at there car pick up location till we where on the road. Would book again.
Hi Damien,
Thank you for your five-star review.
We are delighted that you wish to rent with Green motion again and that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Převzetí a odevzdání bez problémové. Rychla komunikace a výměna vozu při vzniklém problemu. Doporučuji.
Hi Ivan,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion and that you had a problem-free rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had to wait a while before the person handing over the vehicle arrived. Receiving and returning the vehicle was a wonderful experience. Can definitely recommend Green Motion.
Hi Carlo,
Thank you for your five-star review.
We are delighted to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and drop off went like a dream, got the car we asked for, in great condition, very polite staff
Hi Sidney,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Prima service, locatie voor oppikken bij de luchthaven kan iets duidelijker. Maar verwarring komt ook door de twee bouwlagen van de luchthaven.
Hi Roel,
Thank you for your five-star review.
We are very pleased that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car had no issues at all, just a few minor marks that were barely visible. It was clean and full of petrol too. I found it easy to book the car and check in online beforehand. The pick up and drop off process was smooth as always and the staff are helpful and chatty. The price was the cheapest out of all the other car hire providers as I booked through Ryanair.
Hi Antonia J,
Thank you for your five-star review.
It is fantastic to hear that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great company to deal with. Collection was a breeze, dropoff at different location was effortless.
Would not hesitate to use this Company again. Highly recommend.
Hi,
Thank you for your five-star review.
It is fantastic to hear that you find Green Motion to be a great company to deal with.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rented a mid-size van for transporting exhibition hardware to the NEC. Van was new but with a few dinks however the rate for 3 days was amazing. Had good customer service both when I went I collected the van but even better when I returned it. The staff at the Holiday Inn site were knowledgeable and friendly.
Hi,
Thank you for your five-star review.
We are delighted that you received good customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Appeared at the GM desk in Frankfurt airport, very conveniently located just a few steps from our arrival gate. The paperwork was completely very quickly and efficiently. I had already seen that the rental price, including full insurance, was very competitive.
The car itself was in the basement garage just below the arrivals hall, again extremely convenient - no having to wait for a shuttle bus etc.
The car was new, clean and everything worked perfectly.
Hi Noel,
Thank you for your five-star review.
We are delighted that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service, very professional and helpful staff. Superb vehicle for the low rental price. All highly satisfactory.
Unfortunately, I arrived at night in the traffic chaos of Istanbul and was given a vehicle with an empty tank. So I started my vacation with a very nervous search through the mess of motorways around the airport in this totally unknown city, without any navigation, looking for a filling station, all the time expecting to run out of fuel and stop at any moment. I thus ended up miles from the intended route and needed another hour to find my way back again.
The correct drop-off location or address was also not indicated in any of the correspondence or documents. Had to find this out myself before returning.
Were it not for these two problems, I would have given 5 stars. I will definitely use GM again in the future, but next time will take more precautions.
Very quick and efficient, highly recommend and would certainly use again.
Hi Mr T,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion and wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I travel the world and can confidently say I have never found d a better hire car company. Staff are helpfully and hardly ever a que as they seem to have loads of staff. Just a shame they are not more available
Hi Barry,
Thank you for your five-star review.
We are delighted that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kevin,
Thank you for your five-star review.
We are very pleased that you received efficient service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.