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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'd like to say 'thank you' to the Green Motion customer service team at the Airport Ljubljana, because the service was fast, friendly and satisfying in every aspect.
I have used Green Motion several times now and they are my first choice for car hire in the UK now. All the staff are very friendly and helpful. Prices are competitive.
Hi Fiona,
Thank you for your five-star review.
We are thrilled to hear that you found our team to be helpful and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The rented car was well prepared, clean and warm and was perfectly Running!
The Service at the Booth was very professional and I appreciated the French speaking lady to sign the contract!
Hi Michel,
Thank you for your five-star review.
We love that you received perfect service from Green Motion Ivalo.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion debited my debit card of £400 in order to secure their Excess Insurance. 19 days since returning the car, I still have not had a refund. I've always been very satisfied with Green Motion in the past, but this time I was forced to use a debit card since my Credit Card was blocked for some reason. Because of this I had to take out Green Motion excess Insurance for £200 even though I had excess Insurance and incurred a debit of £400 on my debit card. When I collected the car, the oil warning light was on, so they changed the car. This car had low tyre pressure light on, which they "cleared" before I set off. 2 days later I realised that one of the tyres was almost flat. Pumped up at nearest garage and reset tyre pressure system. Tyre remained ok until I returned car 4 days later.
Hi Rick,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact-us
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hi Mark,
Thank you for your five-star review.
We are really pleased that Dylan was a great help to you during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a bit of a wait at the porto airport for the picl up but once we got picked up everything went very smoothly. Very satisfied!
Hi Kimberly,
Thank you for your five-star review.
We are really pleased to hear that you rental went very smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bize verilen araç rezerve ettiğimiz araçtı çok güzel temiz ve sağlamdı.herhangibir sorunla karşılaşmadım. Aracı ilk almaya gittiğinizde ve teslim ettiğimizde bize çok yardımcı olan güler yüzuyle ilgili olan Yasemin hanıma özellikle çok teşekkür ederimm
Hi Bhadir Y,
Thank you for your five-star review.
We are thrilled that you encountered no issues when renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There are working very kind and helpful people. No problems with picking up the car, which was really great and quite new. Returning the car also without any problems. I can truly recommend the place for renting a car in Portugal.
Hi GM M.
Thank you for your five-star review.
It is amazing to know that you found our team to be very kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Honest and professional staff. Approachable and fast! Car was well maintained and nice to drive.
Hi Shiwu,
Thank you for your five-star review.
It is great to hear that you found our team to be honest and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excelente servicio auntos muy cómodos u a muy buena puntualidad
Hi Fabian B,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
PROFESSIONAL VE ZAMANINDA HİZMET ALDIK. HİÇ BİR SORUN YAŞAMADIK
Hi Sezayi S,
Thank you for your five-star review.
It is fantastic to know that you found our prices to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent, no problem at all
Staff were very helpful & careful.
Explained everything we asked
Well done
Hi Enda W.
Thank you for your five-star review.
We are delighted that you had no problem when renting from us in England.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good pick up at airport and fast service, staff very helpful, fast service when returning the car, good value for the price
Hi Paul,
Thank you for your five-star review.
It is great to hear that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pleasantly happy with the service and the car. The only thing that was a little bit off, and for that I don't give a 5 star, is that the location of the garage was far from the airport. Other than that all was ok.
Hi Afonso,
Thank you for your four-star review.
We are glad that you were pleasantly happy with the service our team provided.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The airport at Rovaniemi was completely crowded in the first week of January (holiday time in Germany and maybe other countries). This could be a reason why it took quite long until I got the car, even though I performed the online check-in for the car upfront already. It seemed that most of the persons in front of me didn't do the online check-in and all the data needed to be captured at the GreenMotion-desk - which of course takes a lot of time. Everything else was really great. Nice GreenMotion colleagues, English language, perfectly cleaned car without any damages even after 40,000 km. Also well-prepared for the winter season incl. Power-cable to keep the battery status during the very cold winter nights with temperatures lower than -30 degrees. I can definitely recommend GreenMotion. I would do it again next time.
Hi Marcus,
Thank you for your five-star review.
We are delighted that you enjoyed your rental and we apologise for any delay at the start of your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the perfect scam. They quote you a very low rental price to hook you in, then they flood you with numerous added charges (insurance, booking fee, tolls, etc) and at the end you pay double of what you would have paid with Hertz, Avis, Enterprise or Dollar. In addition, in Miami, they claim to be "In the Terminal", but they are not. We refused to sign the contract because the terms were not consistent. What they do is they send you an e-mail a day later, with the fine print, which is not consistent with what you agreed to when you made the booking. STAY AWAY FOR THEM AT ALL COSTS!
Hi Spiro,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Helpful, professional staff both for pick up and drop off between Newcastle airport and the rental office location.
Hi James,
Thank you for your five-star review.
We are delighted to hear that you received great service from our professional team at Green Motion Newcastle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly, efficient, great clean and tidy cars. Pick up location is very convenient.
Hi Kathy,
Thank you for your five-star review.
It is brilliant to hear that you found our service to be friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Simplicité dans dans la prise et dans le retour du véhicule;
Hi Akachkachi A.
Thank you for your five-star review.
We are thrilled that you found our team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very simple to pick-up, everything was good service and easy
Hi Alberto,
Thank you for your five-star review.
We are really pleased that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lorenzo,
Thank you for your five-star review.
It is brilliant to know that you received fast, friendly and satisfying service from our team at Green Motion Ljubljana.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.