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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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No end of hire inspections required with premium plus insurance, piece of mind assured.
The staff were friendly, polite and efficient. Thank you for the good service.
Hi Gavin S,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you are a satisfied Green Motion customer.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent.helpful staff, easy to find and the car was in very clean and in good condition.really does do what it says on the tin!
Hi Paul,
Thank you for your five-star review.
It is fantastic to know that you find our team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Alles komplett reibungslos funktioniert. Von der Buchung über die Abholung bis hin zur Rückgabe. Super freundliches und kompetentes Personal!
Hi Hugo,
Thank you for your five-star review.
We love that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jerome,
Thank you for your five-star review.
It is amazing to know that you had a perfect rental with us and we appreciate your feedback on our vehicle cleaning process.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Although I choose Green Motion for the lowest price, the service was great when I encountered a problem. I was charged twice by Regus, a parking management company, for unknowingly exceeding by 20 mins a parking duration limit. In addition, that same company on line payment process was not working properly, and the parking charges started to increase. Green Motion responded the same day to my email informing them of the issues and asking for help. They promptly addressed the issues with the parking management company and solved them. I was half expecting a long struggle and I am relieved it was not so.
Hi Pascale,
Thank you for your five-star review.
We are really pleased that our team were able to address the problem you had with the parking management company promptly for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Herşey mükemmeldi çalışanların ilgisi olsun yardımı olsun birdaha araba kiralarsam çalışanlar sayesinde olur.
Hi Mehmet,
Thank you for your five-star review.
It is amazing to know that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ich bin mit der Kundenbetreuung sehr zufrieden.
Die Fahrzeuge sind neu, gepflegt und in einwandfreiem Zustand.
Ich würde die Vermietung jedem weiterempfehlen!
Hi Pull,
Thank you for your five-star review.
It is amazing to know that you like our rental vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
1.) the car was dirty 2.) although they take deposit for the road charges, in case returning car with less fuel, penalties etc.
About 3 weeks later they send a email and ask for traffic penalty comes from the authorities which is very normal BUT they ask service charges more than the penalty! Although we exchange many emails they always delete what we sent them in details and kind a parrot they always ask money for service charges ( I even dont know what is it as they have deposit and they can deduct it from the deposit this penalty)
Pick-up and drop off was very easy. The car I was given was clean and new. It was a great experience. Thanks.
Hi Umit,
Thank you for your five-star review.
We are thrilled that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green motion has charged 60 € handling charge for a traffic violation.
The violation was a missing parking ticket, for which the authority will probably charge 10 or 20 € only.
The 60 € have been already taken from my credit card account. At the same time I received a form from Green motion to be signed and returned fot this case.
Never again...
All good 50 nice car good to drive all doors lock started first time every time
Hi John,
Thank you for your five-star review.
We are delighted that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Last time when i return the car they checked too much it took a lot of time i was nearly missing my flight!
Hi Ferhat,
Thank you for your review.
We truly appreciate you choosing to rent with us and we apologise for the delays that you experienced during the return.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everyone i have dealt with in the past has been lovely and i never feel scammed like i do from other providers. I always recommend green motion to all friends and family
Hi Marios Z,
Thank you for your five-star review.
We are delighted that you always recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff was very friendly, connection to the airport ( Gatwick) fast, car was ok, only the navigation system made a few times some problems (`mentioning roundabouts where there were no one, sometimes a little bit too late.)
Hi Herbert S,
Thank you for your four-star review.
We are delighted that you had a perfect rental with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Un bon accueil mais cela s'arrête là. Le loueur de voiture vous facture une assurance contre votre gré alors que vous dites bien au conseiller que vous ne souhaitez aucune complémentaire, Il vous presse à signer plusieurs pages de contrat car il y a du monde et confirme qu il n a rajouté aucune assurance mais c est faux.Greemotion fait un état des lieux de la voiture neutre alors que très grosse rayure constatée mais le conseiller ne veut pas le refaire et dit de prendre la photo. Et au retour mauvaise surprise je suis débité de cette assurance et on me répond que je k ai demandé. C est faux. Une escroquerie!
Hi Michael L,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Car was of a good quality and well maintained. All the staff have always been friendly, helpful & efficient.
Hi Fiona R,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and found our team to be efficient, helpful and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rented a car for 5 days on my most recent trip to Vilnius. The service was friendly and prompt, and when a few days into the rental the car displayed an error message on the dashboard, the team responded to my call quickly and were very helpful.
Hi Kevin,
Thank you for your five-star review.
It is amazing to know that you found our team at Green Motion Vilnius to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was ready & waiting; spotlessly clean. The staff were without exception, friendly & efficient. I would not hesitate to recommend Green Motion:-)
Hi Judith,
Thank you for your five-star review.
We are thrilled that you received friendly and efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
La location s'est très bien passé et le contact avec Danilo à l'aéroport de Podgorica très professionnel et accueillant.
Hi Lionel,
Thank you for your five-star review.
We are delighted that you received excellent service from our team at Green Motion Podgorica.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Simon,
Thank you for your five-star review.
We are thrilled that you had a trouble-free rental with our Premium Plus product.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.