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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I would use Green Motion again. They had the best rates for full coverage rentals and piece of mind. They had the most green vehicle options. I didn't use an electric vehicle this time but would definitely do it next time. The car was great and service was great. Was a bit of a wait when picking up but it happens but the Staff were friendly. The only downside is they are offsite, but that's likely how they do the better rates.
Had difficulty with the reservation. But your customer support are doing their job well
Hi Zarko S,
Thank you for your five-star review.
We are really pleased to hear that our Green Motion team provided you with great service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to reserve and I hope it will be easy to pick the car also.
Hi Henrique,
Thank you for your five-star review.
It is great to hear that you found booking with us an easy process.
We hope that you enjoy your rental with Green Motion.
Kind regards,
Green Motion International Customer Services.
The online booking process is pretty straightforward.
We submitted a question and never got a reply, but decided to book anyway.
Hi Tomer A,
Thank you for your four-star review.
We are extremely happy that you found our processes straightforward. Thank you for your feedback regarding your question, we will look into this.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice price
I had to order to leases in two different airports, and registered myself for the first time at the initial booking. This was a bit much for the booking system, which had no memory of my registration so I couldn't logon with my ID and PW. Anyway it worked, and the price seems attractive - we'll se what it ends up being.
Hi James,
Thank you for your five-star review.
We are very pleased that you found our processes easy to use and were happy with our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent experience previously, staff make you feel wanted and are very helpful
Hi Mark,
Thank you for your five-star review.
It is great news that you returned to Green Motion for your car rental requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast and easy to book. Looking forward to a seamless pick-up as well!
Hi Steven,
Thank you for your five-star review.
We are extremely pleased to hear that you found our processes quick and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Greenmotion a number of times when travelling into Rome Fiumicino and have always had excellent service and a great car, which far outweighs the minor inconvenience of having to travel off-site to collect and return the vehicle.
Hi Michele,
Thank you for your five-star review.
We are really pleased that you found our booking processes smooth and clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick, easy and hassel-free booking experience.
Everything was laid out clearly and the premium plus option is resonably priced which includes various extras and excess.
Hi Akshay M,
Thank you for your five-star review.
We are delighted to hear that you were so happy with your rental from Green Motion. It is great to hear that you found our processes easy and hassle-free.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was well arranged, they were very helpful. The car was fine, driving on the left was weird... :)
Hi Gyorgy T,
Thank you for your five-star review.
It was fantastic to hear that you enjoyed our rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly and helpful staff, car was very clean, any questions I had were answered very efficiently, would highly recommend this company to my friends
Hi Michael,
Thank you for your five-star review.
It is amazing to hear that you received friendly and efficient service from our Green Motion team and that you would be happy to recommend us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Amazing and fulfilling experience. Supportive and friendly team. Solutions oriented front desk staff.
Hi Akram E,
Thank you for your five-star review.
It is great news that you received five star service from Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From start to finish the team at green motion were excellent, nothing was too much trouble and the vehicle was too notch I would use them again in an instant
Hi Raymond,
Thank you for your five-star review.
It is fantastic that you are so happy with the service that you received from our Green Motion team and that the car was top notch.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was renting a car for 1.5 days, but had to pay the full car cleaning fee of 20 euros, but I returned essentially a clean car back. I really think that for short term rents when clean cars are returned a discount to the standard cleaning fee of 20 euros should be applied, otherwise it is just an unfair money making. It might look good from the business perspective when you charge money for the job you will not need to do, but from the customer's perspective it looks ugly. I asked for a discount for the cleaning fee at the desk, but was refused it. However, when I rented a car from you in August in Kaunas airport, I had to pay only 15 euros instead of 20 euros, because the car was not cleaned properly, which made sense.
Hi Aleksej,
Thank you for your review.
We are very sorry to hear that your experience with us was affected by this cleaning charge. This is stated in our Terms & Conditions as follows:
+++
Vehicle Cleaning
The vehicle should be returned clean. Cleaning service fee is not included in the rate. The cleaning service fee is 15 EUR payable locally during pick up and 25 EUR if the car is returned dirty, payable locally during drop off. In cases where the vehicle has been returned dirty without prior cleaning service purchase, charges of 20 EUR may apply.
If the vehicle is exceptionally dirty upon return or if there is damage to the seats, seat upholstery or the carpets, an additional charge of up to 150 EUR will apply for deep cleaning. This charge will be dependent upon the actual state of the vehicle when returned.
+++
(www.greenmotion.com/terms)
If you wish to discuss this further with our team, we kindly ask that you contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
Rented a car for ten days holiday in Scotland, I received a really best service by Greenmotion at Edinburgh airport. Very gentle staff, very fast rental and return procedures!
Thank you guys!
Hi Massimiliano W,
Thank you for your five-star review.
We are extremely pleased that you received the best service from our Green Motion Edinburgh Airport location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was very easy to find the agency and they were very helpful in getting us the car we needed.
Hi Russell,
Thank you for your five-star review.
It is fantastic news that you enjoyed a great rental experience with Green Motion. We are also really pleased that you were so happy with the vehicle provided.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi James,
Thank you for your five-star review.
We are thrilled that you found our team to be very helpful, polite and knowledgeable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The treatment was very correct and although we arrived after the closing time, they treated us very kindly. Highly recommended for people who need a car in Scotland and in Glasgow in particular.
Hi Jose,
Thank you for your five-star review.
We are really pleased that you received very fast and professional service from our team at Green Motion Glasgow.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Do not trust the underhand, money-grabbing methods of Green Motion. As per normal for car rental companies, I was offered the extra insurance what they called 'a cost reduction package' I explicitly stated that I did not require this. I had already pre-paid £254.62. I certainly was not going to pay an extra £224.50 for insurance that I did not require. Immediately after stating that I definitely did not want to pay the extra money, the salesclerk said that he just needed to swipe my card to take a deposit which is normal course of action, so I did not hesitate to sign. Upon returning the vehicle I waited for the deposit to be returned but 3 weeks later it had not been returned so I contacted customer services who told me that I would not be getting my money returned as this was a fee for extra insurance. The extra insurance that I declined! They fraudulently took this money and refused to return it. They are a despicable and unethical company, avoid at all costs unless you want to be ripped off.
Hi Rebecca,
Thank you for your review.
We are very sorry to hear that you encountered an unexpected charge at the rental desk.
In order to investigate this, we kindly ask that you contact our UK head office at [email protected].
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Fast and efficient service from friendly staff. Use this service every time I go to liverpool
Hi Anthony,
Thank you for your five-star review.
We are thrilled that you have had a positive experience with our friendly staff.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
Thank you for your five-star review.
We are delighted to hear that you found our processes easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.