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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tuliterä auto odotti Rvn. Lentoasemalla ja henkilökunnan palvelu oli huippuluokkaa.
Hi Blagoj,
Thank you for your five-star review.
We are delighted that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I liked the car very much and the stuff, thank you!
Hi Nataliya,
Thank you for your five-star review.
We are thrilled that you liked the rental vehicle and had a very good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Right from the start the service was exquisite! My flight was delayed and the gentleman from the car rental called me to ask of everything was alright and that he will come and pick me up as soon as I'm done with my luggage. No pushing for premium insurance, just a normal, civilised conversations. Upon returning the car the same gentleman was kind enough to allow 30 min extension without additional charges. Highly recommended
Hi Justyna,
Thank you for your five-star review.
We are thrilled that you received exquisite service from our team and we are sincerely grateful for your recommendation.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick
Efficient
Car in good condition.
Reasonable rate
Hi Stephen,
Thank you for your five-star review.
We are very happy to hear that you found the rental vehicle to be in good condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything almost was alright, but one thing was really bad the key, they gave me the second key which one was broken and I have to fix it for my own money. I'm very disappointed, very unprofessional, I didn't expect that from that company!
Hi Mr. V,
Thank you for your review.
We are very sorry to hear that you were charged for this. In order to look into this and ensure that any charges made have been applied correctly and in line with our Terms & Conditions, we kindly ask that you contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
The car was great easy to drive great on petrol. The staff were friendly and helpful. Easy to get to from luton airport. Value for your money.
Hi Trudy,
Thank you for your four-star review.
We are delighted that you found the rental vehicle to be fuel efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always good. Hopefully this time is the same. The customer service at the time of picked up was great the first time. This is my second time, I am looking forward to getting the same or even a better experience
Hi Marisol,
Thank you for your five-star review.
We are really pleased that you always have good rentals with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rip off and they know it... don't use... used 3rd party broker and paid for all my cover online, got to desk was told that they didn't accept my method of payment and essentially had to pay again double with half being "holding" which I was told would be refunded on return, now I've been told a few weeks after complaining. Not worth the hassle. Stay clear.
Hi,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Written communication can be hit and miss, but when you do start communicating they are helpful. Car pick up experience in the past has been good.
Hi Judith,
Thank you for your four-star review.
We are really pleased that you received decent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good options and packages. The page is easy to use.
Hi Demian,
Thank you for your five-star review.
It is fantastic to hear that everything went smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick response to email enquiry. Unable to speak to agent by telephone (all agents busy on multiple attempts).
Hi Roy,
Thank you for your four-star review.
We are happy to hear that you received a quick response to your email enquiry.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tried to print your terms and conditions, but they would not print. Otherwise a satisfactory booking experiencr.
I regularly hire from Greenmotion at both Stanstead and Gatwick and always receive good efficient service without any issues.
Hi Stephanie,
Thank you for your five-star review.
We are very happy to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Artur,
Thank you for your five-star review.
It is fantastic to hear that you had a quick, easy and clear experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It has always been quick and smooth picking up and dropping off of the car at Edinburgh Airport! And the cars have been new and clean.
Hi Risto,
Thank you for your five-star review.
It is amazing to hear that you had the perfect rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Isaac,
Thank you for your four-star review.
It is fantastic news that you found our processes clear and easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Would like ability to reserve specific model. We have a golf trip so luggage space is critical.
Hi Paul,
Thank you for your four-star review.
We really appreciate that you have chosen to rent with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Verhuur wagen OK tussen 18/9 en 23/9/2022, alles goed verlopen en vriendelijke ontvangst
Hi Giuseppe,
Thank you for your five-star review.
We are thrilled that you received a friendly welcome from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect zonder meer, betrouwbaar, snelle service bij ophalen en terugbrengen naar vlieghaven. Zeer vriendelijk.
Some problems with credit card process and i did not receive the exact amount of my booking. I mean in the voucher there are no prices
Hi Davide,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your car rental needs. For any queries regarding charge amounts please contact team at [email protected].
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly staff and very easy booking
5 stars
I was contacted by one of the staff and he was very friendly and the reservation was made easily through the website
Hi Lutfi A,
Thank you for your five-star review.
It is great to hear that you have enjoyed your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannu,
Thank you for your review.
We are glad to hear that you found our team to be top class. If you did encounter any issues with your rental, we kindly ask that you contact our customer services team to discuss this further, by using the form at www.greenmotion.com/contact.
Thank you for your help.
Kind regards,
Green Motion International Customer Services.