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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I rented a car and brought it back but there was a major delay in getting a pre-authorization letter, till date I haven't received my deposit
Didn't waste time but were genuinely interested in you as a customer.
Friendly staff, helpful, courteous, interested.
Very good speedy pick up. Staff member was very helpful.
Hi David,
Thank you for your five-star review.
We are delighted that you found our team to be very helpful and they were able to get you on your way quickly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The information is clear, especially regarding insurance. So many times I get to the pick up counter and I hear people who are confused regarding deposit payments. To me the website is clear.
Very professional and friendly guys! Always ready to help
Hi Flower,
Thank you for your four-star review.
It is brilliant to know that you received great service from our very professional and friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staff. It's easy to book, pick up and return the cars. I'm always instructed to take pictures and I've never had any issues.
Hi Petulia,
Thank you for your five-star review.
It is fantastic to know that you find our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had 4 aborted booking via Rentalcars.com where nothing would complete so I went direct and the guys sorted me out really quickly with a car and upgraded at a discount. Excellent after a stressful experience.
Hi Lloyd,
Thank you for your five-star review.
We are thrilled that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I submitted a review at the time, which was positive. Unfortunately, asking meagain, almost 3 months later is difficult to remember in detail, but the fact I am booking again, means that I was impressed.
Hi Philip,
Thank you for your five-star review.
It is great to know that you like our selection of vehicles.
We hope you enjoy your next rental with us.
Kind regards,
Green Motion International Customer Services.
It was a very good experience, service was very nice
Hi Shahzaib,
Thank you for your five-star review.
We are really pleased that you had a very good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Website was unable to process payments from my credit cards when on the internet. - Eventually had to download the app and redo the booking via the app when payment was then accepted
Very frustrating!
Hi Paul,
Thank you for your review.
We truly appreciate you choosing us on this occasion. We apologise for any issues that you faced during payment.
We hope you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Ive always experienced excellent, prompt and efficient service from this company and highly recommend it as a car hire of choice.
Hi Michael,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This was the second time I've rented from green motion in Edinburgh and the condition of the car and the speed of service were both much better at the airport than at the branch in Edinburgh city centre
Hi Andrew,
Thank you for your four-star review.
We are glad to hear that you found us to be good value and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When we arrived by train the desk was open, took a little time as we were not alone but no problem. Returning was easy, just park and drop the key. Car was neat and tidy. No hassle.
Hi Tommi,
Thank you for your five-star review.
It is amazing to know that you had a hassle-free rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am extremely disappointed with this experience (BOOKING REF: WOS-**************). I paid for a confirmed reservation, but only at the last minute was I told that the car would not be provided. No one warned me in advance, no proper solution was offered, and I was left with no choice but to deal with the situation on the spot.
What makes this even worse is that I was then pushed to make a new reservation without insurance, which felt unfair and misleading. It gave the impression that I was being asked to pay again under worse conditions after already paying once. This is not acceptable customer service, and it has caused me serious inconvenience, stress, and loss of time.
I am requesting a full refund immediately and a proper explanation for why my reservation was not honored. I expect this matter to be escalated to a supervisor and resolved without further delay.
Hi Giorgos,
Thank you for sharing your feedback. We understand how frustrating this situation must have been.
For clarity, your reservation was serviced; however, additional insurance was required at the counter in order to proceed with the rental. These requirements form part of the rental conditions agreed at the time of booking and must be met before a vehicle can be released.
To discuss the specific reasons this additional coverage was necessary in your case, we will need to review your reservation directly. As this involves personal booking details, we are unable to provide further information in a public forum.
Please contact us via our form at www.greenmotion.com/contact-us so our customer services team can assist you.
Kind regards,
Green Motion International Customer Services.
I have found all the staff at green motion Heathrow to be very pleasant and non pushy! When we hire we do go for premium + so it takes away all the worry of stone chips or cracked glass, so when we return it's just drop and go!
Hi Chris,
Thank you for your five-star review.
It is amazing to know that you find our team at Green Motion Heathrow to be friendly and very pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly efficient staff. I have been hiring here for years. Always a good experience.
Hi Paul,
Thank you for your five-star review.
It is fantastic that you find our team to be friendly and efficient and that you think we are a great place to rent a vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Deja louer deux fois chez vous impecable
Hi Virginie J,
Thank you for your four-star review.
We are delighted that you found our Green Motion team to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Personel oldukça yardımcı, araçlar genel olarak bakimli
Hi Ibrahim G,
Thank you for your four-star review.
We are delighted that you found our Green Motion team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
People need to realise it is always better to book direct. I am a frequent user as i live in ireland and work in norfolf. Renting from green motion is cheaper than buying a car in the uk. If you are sure about the car parking where you are going it is cheaper to bear the excess in case of damage, costs £over 1500 but is returned to your credit card the day after you leave the car back. The staff are really decent.
Hi John,
Thank you for your five-star review.
We are really pleased that you enjoy renting with us and like our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Upon my arrival, my car was already warm and ready to go. I opted for full insurance and everything was executed seamlessly. Booking my second trip with them while I am writing this review.
Would definitely recommend as they also have a great fleet available to rent from.
Hi Tomaz,
Thank you for your five-star review.
We are really pleased that you received great service from our team and that everything was executed seamlessly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good website and very easy to book.
Nettes Personal, war anfänglich Schwierig zu verstehen was sie wollten. Aber guter Service
Hi Gerhars P,
Thank you for your five-star review.
We are delighted that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christopher,
Thank you for your five-star review.
We are delighted that you found our team to be professional and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.