GoToGateReviews 2,816

Utterly Disappointed: Avoid GoToGate at All Costs!

I regret to say that my recent encounter with GoToGate has left me seething with frustration and disappointment. I purchased flight tickets through their platform, intending to include our newborn baby in the booking. Shockingly, their ineptitude and lack of communication with the airline prevented them from making this seemingly straightforward adjustment. Unbelievable!

When I attempted to rectify this, their customer service proved to be an absolute nightmare. Not only did they fail to assist in adding our baby to the booking, but their refusal to provide a full refund was the final straw. It's appalling that a company supposedly facilitating travel couldn't manage such a simple request and then had the audacity to deny a reasonable refund.

Communication? Non-existent. Support? Abysmal. Transparency? Completely lacking. GoToGate's disregard for customer needs is utterly appalling. What's worse is their attempt to swindle customers with additional charges when alterations are necessary. It's beyond comprehension how a company can operate with such disregard for customer satisfaction.

Save yourself the anguish and avoid GoToGate. The allure of cheaper prices quickly fades away when you're confronted with their incompetence and their readiness to exploit customers. My experience has been a cautionary tale, and I implore anyone considering their services to steer clear and opt for a more reputable and customer-centric alternative. GoToGate, you've not only lost a customer but also tarnished any semblance of trust in your brand. Shame on you!

T 's been already 2 years since 17/03/2022 that I can't get my money back for cancelled flight. Or any answer from gotogate support service since 19/05/2023.
The company doesn't provide any options or alternatives to give my money back. They ignore all my emails for months!
My order number LGZDSA and I want my refund.

Can't even cancel and they charge $45 just for service. I wouldn't recommend gotogate. Their customer service is also very bad.

DO NOT BOOK
Do not book with this scammers had the worst experience ever they stole 2000$ from me. I Wish I could give them 0 star. SCAMMERS

The cost of checked luggage is 3 times more than what is on the Westject website.
Also, they said a personal item (with a picture of a handbag) and a handbag (with a picture of carry-on luggage) are included in the ticket while it is only your backpack. Very confusing!

Negative star if I can rate. Never buy ticket from this agency, scammer! Scammed your money to pay in full and not paying to the airline. When I purchased the ticket from them and end up got cancelled by the airline, and no notification no nothing upon check in. Called 3 times and they said they can't send me a prove of payment they pay to airline

The customer service is so bad, do not try to contact them or have a manager call you because it is the biggest waste of time you have in your life. Very shady company.

I have had the same experience you have all described here. Booked a flight via booking.com, 2 days before departing, they cancel my reservation WZDEDD and LLRQIY. I think it's their modus operandi, they charge the fee, cancel the flight, blame the airline and keep the money.
Now they blame the airline, ITA airways that has many times told me, the travel agency is responsible for this.
Booking.com does not take any responsibility for it and Gotogate is not doing anything either, they just pretend to be working on it (after 1 month, refund should be in 7 days).
If anyone knows where to submit a report to get a refund, please share the info here. I am based in Spain, I have written to OCU and *******@consumo.gob.es - Thank you!
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Updating status 12/19
I have filed several complaints using many platforms I finally got an answer from Gotogate and it seems like they have already processed the refund (see last photo attached).
https://www.bbb.org/ (better business bureau in the US)
ocu.org (based in Spain) - they actually said they are processing my refund, so this worked!

Never ever book.go to gate
I had very bad experience
Loose 1000 dollars
Never got refund
I tried to contact they Never pik
No email response
The issues in November 2023

I prefer kiwi honest they response and act for solutions.

Cancelled a flight in June and still have not received my refund. R******* down the drain.

They are 100% a scam

Emirates claim they made a refund to GOTOGATE. Gotogate deny this.

This is a seriuos warning for those who are looking for a reliable travel service company. NEVER EVER close to Gotogate. Customer service is a joking word. They made a mistake in my airline reservation ticket and If I had not understood myself I would lose my job. They are not able to refund even 600 CA. It had taken more than two weeks and the only answer is our team is processing to refund you. What a funny hearing. It is not a million dollar it is only 600 and they are not able to make it.

"I purchased a ticket with Gotogate in June, and 20 days before my flight, they began to make changes to the itinerary. Eventually, I received an email stating that my flight had been canceled by the airline. I called customer service multiple times, spending hours on the phone trying to resolve the issue. They told me to contact the airline directly, but when I did, the airline stated that the problem was with Gotogate and that they should handle it.

After several attempts, I was told to wait for a response from Gotogate within 28 to 42 hours. In other words, I still have to see if they will be able to resolve the issue. If you prefer to avoid problems, do not purchase from this company. Their customer service is ineffective, and they simply transfer the call without understanding the issue. Avoid problems and steer clear of Gotogate."

So stupid people you are! No calls answering and not online Support.
I"ll never use your site for Airline booking.

Worst customer services i will never buy a ticket from them all they do is jus lie after lie,I rate them a big zero

Report them to the Swedish Consumer Agency

https://www.konsumentverket.se/languages/english-engelska/this-is-how-you-file-a-complaint/

Do not use this scum bag third party, they will not process a refund or help any way what so ever, I'm currently in a war tore country and cannot make my flight to which case I'm told I will receive a penalty for not making the flight. You've got a better chance with a one arm bandit then this company

They cancelled my booking due to their agent mistake and they told me to pay the fees requested by the airlines to reissue the ticket. When I showed them their mistake. They closed the Chat.