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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Horrible setup. Bad business.
An error caught immediately after booking has costed me 45 per person handling fee and another 25 if you want to change the flight. Trying to get your money back through 3rd party is horrendous.
Navigating the process was easy. I was able to book quickly without too many steps.
A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.
They make so many mistakes, and then they hold your money and charge fees even though it was their mistake.
They charged me twice for a flight and then when I cancelled, they don't even refund the total amount. Do not use. It is a scam!
After I booked, I find you have same flight cheaper by $50
The worst booking site no one should ever use is
I am never booking again with them
The worst customer service
Well, the book processes a little confusing, Kitchener/Waterloo is not Toronto. Then you use the term Kitchener Lake? Lived in the area for 36 years, never heard the term. But I did manage by going by the call sign of YKF. This is how Customers make mistakes when they don't know. I would hope that you would make it easier.
It is my first time booking tickets online and it is a new challenge for me. While I was Searching over all the site I find GoToGate a great of a help with this. And it went very fast. Even the payment went fast and easy. While others declined my request. Thank you so much GoToGate for this
- No notification of flight changes.
- Increased number of connections.
- Delayed arrival time by 3 hours.
Customer service said it would call back and never did. No solution offered, neither instructions for a refund.
Extremely disappointing. Very poor service.
There is no customer service phone number. When using the chat customer service option, i waited over thirty minutes for an agent to arrive Within one minute and ten seconds of the agent arriving and asking me to describe the issue, they said that they would disconnect the chat because I was taking too long to type.
After the agent sad that he understood the problem, They offered solutions that had nothing to do with what I described. After re-statingthe problem, the agent sad that the issue was taken care of. I asked for a confirmation number of my booking and Instead the agent ended the chat. An hour of my life wasted.
Very Easy. What I like is that you can se the total price if you add or remove something. Is ver easy to use.
The go to gate said my information was incorrect. Nothing wrong with my card. They charged my cad six times for one flight. I will never use this again.
Still waiting for confirmation email of my flight booking
I used GTG to buy my air tickets. Some times they give very good deals. I didn't have any problems with them. If you like to travel cheaper use GTG! Thanks!
I purchased a ticket from YYC to Vancouver on Jan 12th which canceled by airline due to bad weather.
I called several times. Every times, I need to wait at least an hour then they don't even tell me when they can refund me. They just say they're working on it.
What should I do?
You buy insurance from another company and then you want to cancel they start directing you to that other company and you have to show proof why you want to cancel
I bought a ticket online from their website and then I changed my mind. I tried to contacted them right away no answer at all. I had to wait till Monday to called them finally someone answered me, and I explained to her my situation then replied me no refund no cancellation request.
So, if you buy a flight ticket from this company and you changed your mind hour later just say good buy to your money. No refund no request cancellation. No customer service on 24h as they state in their website. Please stay away from this type of company.
I was looking for a no frills dirt cheap flight and I got it. However a the end, there was a barrage of upsells from seat selection to text reminders; each with the associated cost. It was mostly nickel and dime stuff but it was a bit annoying.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members