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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Amazing very fast and so good ty so much service very polite price so good I'm so happy
The process was simple enough, but normal seat selection at a cost, and the seat is way at the back in the middle did not make sense at all.
This was my first time using this site and I find it to be very helpful and useful
The price jumped right when I make payment, every single time. This is scam
Booking through them is just simple and easy, I had booked today for my tour to Bankok. And all done with few clicks of details through my phone. No extra charges.
Terrible experience! The information provided is misleading and unclear, making it impossible to trust this platform. The service is poor, and trying to get help over the phone is a nightmare—the operator is unprofessional and keeps making the same mistakes, clearly not knowing what she's doing. I will never use this platform again.
In order to get a slightly lower price on a ticket you really have to go through a lot just to get basic information like an e-ticket number and you go through this period of anxious limbo waiting to be sure you've even purchased a legitimate ticket and that it's recognized by the airline itself. The process here needs to be improved - no one should spend hundreds of dollars on a flight and not get an e-ticket number and other identifying information the airline will want for proof. You should get that information immediately
Booked a flight with gotogate and canceled less than an hour later. I was told within 24 hours of canceling I'd receive a refund. However, when I spoke to customer service, they told me their team handles cancelation cases on a "first come first serve" basis, and that they may take more than 24 hours to handle my case. I did not receive a refund because of this. How is that a 24 hour cancelation policy? Why am I penalized because YOUR team took over 24 hours? Also good luck getting a hold of customer service during normal hours. An automated system will tell you that you're #68 in the queue. Do not book with gotogate!
Quick and easy. Great prices and easy to use website. Get the app! It really helps when traveling.
I buy one ticket from go to gate to Senegal at Guinea after the payement I received my ticket instantly in my mail I suggest everyone
The whole processing was very easy and clear. No so many irrelevant things to read.
The best experience I have for to book a ticket to morocco
MUY FACIL RESERVAR, LA VEZ QUE LO HICE CUMPLIERON EN TODO POR ESE MOTIVO LOS VOLVÍ A ELEGIR
This us my first time with gotogate.i am very much satisfied with price and way to book a ticket.i have to travel next month.lets how it goes.as far booking system I can say excellent. K
It is absolutely terrible with so many upcharges and so many excessive fees for everything. All these things used to be standard issue. What the hell has happened to real customer service?
They lure you in with dishonest prices that include no bags, or seat reservations (e.g., to ensure your child is sitting with an adult family member), then charge your 100% of the airfare to have any luggage or seat reserved. Unsure if this is Norwegian Air, the carrier, doing this or Go To Gate, but there are dozens of up-charges for things that are free on other airlines (e.g., text confirmations, e-tickets, re-routing if flight change, etc.).
Last time I used GoToGate my flight was cancelled by the airline company and nobody notified me, so I've had to book new tickets 1 day before the departure, with 2 times the initial price. It was a very bad experience.
Literally was checking out to buy 4 airline tickets and after I entered the credit card information and was waiting for the confirmation, the price magically increased $50 due to "high demand" for the flight. So fake & not true at all. No one is flying this route. So not likely to use this website again. Very dishonest & very bad experience.
I'm flying on Azores Airlines, under your (contact information for the airline, there is an error code, and for meals etc. you have Azerbaijan-Airlines.
Not good.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members