GossbyReviews 289

To all my fellow online shoppers. PLEASE, PLEASE, PLEASE Do Not purchase no mugs off this site they are a Rip Off. Just look at the review pics... all the same people and family members. Girl have on same shirt in several different reviews. I ordered as a gift and my friend left the counrty without her mug due to Failure to DELIVER, FAILURE TO TRACK PACKAGE THIS A BOGUS TRACKING NUMBER. Pease avoid this company
Anyone needing proof first I will be more than happy to send screen shots of conversations with them as well as their Lack of communication. Again be very cautious when dealing with them. I work 2 jobs and all I ask for is to receive what I paid for and I know my online shoppers can relate to this. God Bless and stay safe America!

They sent the wrong item, it took 3 emails for them to understand (1st response was an email to say how pleased they were that I was happy with my order! 2nd was to say that they were sorry I hadn't received my item but the tracking showed it was delivered!).

When I finally managed to get them to actually read my email and understand that the order was wrong they offered to send the correct item but refused to reimburse a customs fee (almost £14) which I would have to pay to receive the correct item.

Absolute cowboy company - avoid at all costs.

It was a personalized mug that I saw as an advertisement on my face book feed. It touched my heart because on the back I could get Forever In My Heart to honor my two cats that are now at the Rainbow Bridge (the two living ones already have their own photo mugs). Except I SCREWED UP! I didn't know that on the form that each cat had their own boxes to check if I wanted angel wings to be attached. Poor dearly departed Tyler did not have angel wings when the mug arrived in a very short amount of time (honestly less than a week! Awesome!). I could have done a "Frozen" and "Let It Go", but I wanted this mug to be perfect. So I shot off a nice email explaining the situation. And here is what makes gossby.com a website a cut above the rest! They want to make it right. By sending me a new mug. As long as I sent them a photo (not easy to do Dropbox!), and shipping info, they would get on it and send a corrected replacement. AND, I do NOT have to send the other one back (though I would have at my expense)! Now this is a company worthy of doing business with. And they do keep you informed with emails, so you are not left hanging wondering what is going on. Five stars? There are NOT enough stars of praise for this company! (here are photos front and back of the wrong mug)