GossbyReviews 289

I had ordered one of the insulated mugs, and I love it so much! It's smaller than other insulated mugs, but that's a good thing. And, the fact that it was personalized so well of my husband and myself really makes it that much better. My husband saw mine and wanted one, too, but I accidently ordered the smaller, non-insulated one. He really didn't mind, because the figures of us and the saying on the back make him feel so loved! Would recommend Gossby to anyone looking for a really personalized gift like this.

Diabolical customer service and poor quality products from third party manufacturers such as colorway graphics.

I ordered 3 BFF Christmas Ornaments on November 3rd, for $60 USD, to give as Christmas gifts.
They didn't arrive until the MIDDLE OF JANUARY, and all 3 of them came with the names cut off, but oddly, all 3 were cut off in completely different ways. Complete garbage. Do not buy anything from this company. How embarrassing to give these as gifts!

I ordered a blanket in April for Mother's Day. The tracking number stated it was delivered even though it wasn't. I requested a new one to be sent and it never came. They offered to refund me 50% of what I paid and credited me 4 DOLLARS. I reported the purchase as fraud luckily. THIS PLACE IS A SCAM! DO NOT PURCHASE ANYTHING

They say they are located in Louisville KY I live in Cincinnati Ohio my item was promised May 7th it was a mother's day present well its May 6th and it's all the way in California. I have tried calling several times it says too high of call volume. I finally got through today and asked why my item was in California when they are "supposedly" in KY well they are not there they are located over seas and my item has a delivery date of May 11th now! The rep could only say when it leaves them its out of their hands well it left them April 30th! That means they are over seas just be honest where you are located and how long delivery really will be! Never again! My weekend is ruined it was a gift for my sister from out of town and my nephew was murdered so I wanted to give her this as a mother's day gift now I have to wait and mail it to her when it gets here! Hope it looks like it says at least!

I believe due to improper packaging I payed $22.00 only to receive a smashed cup I'm Very unsatisfied and this is very unsatisfactory and I'm very disappointed my order number GB*******

Mugs are cheaply made and font is so small on personalized part that it is not readable - way smaller than looks on site

I ordered a mug and it was delivered before it was supposed to be. I love the mug, it is beautiful! Great Job Thank You!

Waited a long time to receive my order just for it to be completely wrong and good luck getting ahold of costumer service. They won't ever reply back. Waste of time and money

I ordered my mug on December 9th and after two month of them telling me it should be delivered by a certain date they finally said it looks like it was lost in transit. They asked if i wanted a replacement and i said yes and then they kept asking 20 questions before issuing the replacement as if they would rather me just cancel. This place is a joke.

Ordered an ornament on Nov 30 and recipient never received it. When contacting the company, they never respond to live chat and you can't talk to a live person. I want my money back!

Like everyone has posted their customer service team SUCKS I have been trying to reach them for weeks trying to edit my mug just for them to tell I only had 12 hours to do so after I placed my order which I contacted them right after and never heard back. To top it off the mug scripture came out lopsided nothing like the actual picture at this point I just want my money back. Shouldn't be this much trouble to get ahold of somebody and get this crap. So not worth the money.

I ordered 3 sister mugs on 11/6/2020 and waited and waited for it to be shipped. Was in contact with them about when my order would be shipped and kept getting the same response of we are checking into it and on top of my order. I just got an email 12/26/2020 that my order has been cancelled because of a non valid shipping address. They said they sent me an email on 11/9/2020 to correct it but they didn't so they just canceled it and informed me I would receive the credit on my card within 15 working days. These were Christmas presents!

I ordered 3 personalized ornaments on 10-4-20 and was supposed to have them by November 8th. I ordered early because I thought they were cute despite some reviews I had already read. Well their customer Service was a joke. My ornaments never even shipped out until about a week ago. I WILL NEVER EVER EVER USE THIS company again - oh and by the way he ornaments are not great at all. I ordered something similar from Amazon (Personalized also) - they are adorable and not as crappy quality.