GossbyReviews 289

I was told my order would be delivered 12/16/20. That day came and no order and no email on the status. I finally tracked down a phone # and called. Talked to someone who said they had no idea when my order would be delivered. I asked to speak to a manager she said there wasn't one. I finally got an email after I emailed twice. Still no date on when I'd get my order. I have now responded twice to the email with yet again no response. I will never ever order from this place again. Absolute horrific customer service and they lied on when my order would be delivered. Had they been honest I would have ordered elsewhere as this is a CHRISTMAS gift. Word to the wise-DO NOT ORDER FROM THIS COMPANY!

I ordered 2 11oz mugs of the same design on Dec 2nd from the Gossby website. 1 is intended for a gift and the 2nd one WAS for me. Gossby shipped the order at a good time but it arrived today a week late due to UPS shipping my order to a different state after it arrived in my state ready to be handed to the post office for final delivery. After opening the order, one mug (bottom in picture) was correct but the other was completely wrong (top in picture). The mug I ordered looks good so happy with that ONE... Customer service is horrid... there is no phone number to call and between emailing and the live chat option they are no help. Im just lucky I have one correct to give to who I intended it for... as of right now I have only received 1 response from the company giving evidence that my order was not right.

After advertising that they would honor all there orders for Christmas if you order by December 14th! I ordered on December 6th. I finally got in touch with someone today who said I can't promise you will have it by Christmas! I asked to speak to a supervisor and told that was not possible. I ask that the order be sent in an expedited manor since it was processed and made already. I was told that was not an option. Never ever ever again!

This is the worst company EVER! Do not bother ordering from them. They will drag their feet and give every excuse under the sun as to why they haven't shipped your item. I initially wanted to order 2 ornaments and a mug. After multiple attempts at placing my order, it would not go through! I finally cancelled the order and then re-ordered just the mug as this was initially all that I wanted. I placed that order on Dec 6th (it is a Christmas present) and here we are, Dec. 16th and it still hasn't shipped! Save yourself the aggravation and don't bother!

I have placed 3 separate orders with this company. The first order wasn't great. There was a fingerprint smudge on back of ornament that I couldn't remove. Print quality on one ornament in the order was good. The other ornament was too dark to make out details. Ornaments were supposed to be identical. The second order contained 3 items which were packaged sepatately. Tracking info showed all 3 were delivered when in actuality, only 2 were delivered. Contacted company multiple times getting the same useless response each time telling me to look in mailbox, search around mailbox, speak with USPS and carrier, and wait 3-5 more days. After multiple emails, I see tracking info was changed today and now reads that missing item is in transit. It was never even shipped and I wasted time and energy tracking it down, filing missing package claims and trying to get answers. Finally got a half-hearted apology and offer of refunding half the shipping cost and price of ornament if not received by a certain date. Too little, too late. The third order should have been manufactured, shipped and received by now. I got an email yesterday saying the items I wanted were out of stock and they were sending a substitute.
There was no option to cancel order. Customer service rep said they could not cancel the order while it was being processed. My mistake was ordering three times before ever receiving and examining the first order. I learned my lesson! Not a happy customer. Buyer beware!

Customer service is horrible! They take forever to respond and do not provide any information. I've been waiting for 3 weeks for my order and can't get a straight answer on the status. They keep telling me it's been delivered! They split the order into two shipments and I'm checking on the status of the second one. Apparently they are to incompetent to notice I have two. If it was delivered, why would I be asking about the status? Also, they take 5 days to respond to the "live chat"...

I ordered 4 custom, small ornaments from Gossby a month ago (order was $75!). They said the estimate arrival time was 2 weeks. After a month, I still don't have it and the only way you can reach them is via email which they are very slow to respond (haven't received any response yet on where my order is). I tried their online chat/help an there is no actual person there - only automated response which stopped responding to me/was not helping me. I just hope the ornaments come in time for Christmas. The product online looks real cute, but its so expensive I hope they are good quality items.

I ordered 3 mugs for myself and my two sisters. I love that i was able to customize them with different hairstyles and colors, plus options for clothing and drinks. It probably took 3-4 weeks to receive them, but since they were customized items I didn't think that was too bad. They were each packaged in their own styrofoam box and shipped together in a mailing bag. I would definitely recommend this company for custom gift ideas.

So I ordered 3 masks from Gossby.com. They are cute, but beyond that they are useless! They do not even stay in place for 30 seconds. The only way to keep the mask over my mouth is to physically keep my hand on my mask. I sent a message to the company. They do not give refunds because they feel I should have known what to expect. They did offer to refund 20% of the cost of shipping. That is a joke! I bought a cup from them before, and I like it. I definitely will not buy anything from them again. The masks are a waste of money, and their customer service is non existent.

UPDATE: I originally posted the following negative review, and have since been offered a refund by the company after some discussion. They should be given credit for good customer service.

I ordered a personalized mask and was extremely disappointed. You'll see by the photo that the mask has a poorly thought out design, and has big gaps on each side. Not much good to keep germs in or out! Elastic is tacked on the 4 corners, instead of in a casing that gathers like it should be. I have an average size head, and haven't had a problem with other face masks I've ordered. The mask was expensive and I took a long time to get it. Contacted Gossby's customer service who would not take the mask back or issue a refund, citing that it's a custom product. The design is not good and they should take it back. Refunding the cost of the mask is a whole lot cheaper than a bad review and lost future customer.

HORRIBLE I ordered mugs for a gal pal's birthday back in april - looked like they would be the perfect give, instead Gossby is the biggest pain in the neck. I have no mugs, its september, every 4 weeks i am trying to track my order and get customer service to tell me something_ anything. All they do is close my ticket so that i don't get a bunch of emails
"I will close your ticket for now. The ticket will always open if you will message us. The reason I closed the ticket so you won't get any automated email every 24 or 48 hours"
Horrible. Stay away!