Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The food selections are exciting, and deliveries are well wrapped and cared for.
Received order Quickly! Best Cheesecake I have ever ate!
Packaging was excellent! Pizzas arrived still frozen!
Easy ordering Pleased with shipping and product quality. Gift recipients very happy
Deliver was on time, and perfect. Packing was superb, lasted for days.
Quick shipping, yummy product, great presentation!
Delivery was as promised. Items ordered were delicious!
The shipment was not Gluten free. Not fun. Next day right order showed up. All good now.
Arrived on a hot summer day in perfect condition. Frozen. The ice cream sandwiches are delicious! I have loved Jacque Torres candy, cookies, hot chocolate etc... Thank u for bringing the best of New York City to Maryland.
Cake was delicious! Delivered timely but as reported prior, the cake was not cared for appropriately during delivery and was tossed around and a mess!
Delivery on time and packaged beautifully. Cake was cold/frozen as described.
Product as ordered; ordering Easy; and delivery on time and in perfect condition
Everything was just as promised. The icecream we ordered was frozen, something we worried about. Also, it was delivered on the exact day we asked for, which turned out PERFECT, because our friends left out of town the very next morning!
Everything! Except we haven't received Our Daisy Cake order
My daughter and son-in=law got the food I ordered on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

