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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Top quality and it was delivered on very short notice!
It was delicious! A Valentine's Day gift for my husband! He loved it so much, he ate the whole pie in 2 days!
These were amazing. Better than expected. Worth every penny. Took me back home AND were delicious. Arrived beautifully.
This order went very well. I had a previous order that was disappointing and that is why I gave you an 8.
Delivery of product was on time and in great shape!
Delivery on time and recipient was very happy with products.
Delivery was on time, and my daughter and grandson's said the brownies were great!
Everything! Delivery, packaging, presentation, ease of ordering, and cake was delicious!
I love the convenience of Goldbelly. I order gifts for people. I hope the recipients are giving honest feedback on the products.
Ordering was easy and delivered on time also lots of options.
Product came on time and packaged well to ensure freshness
The delivery and packaging were right on and of course, the food was fantastic!
It was on time for Valentine's Day. They were still cool from shipping.
Delivery when promised, great food, loved that there were heating instructions!
Everything! Huge pieces of lobster meat and loved the ice cream!
This is the second time ordering from Goldbelly. Orders are delivered when expected and delicious. Couldn't ask for more!
Smoked Scottish Salmon... Best we have had after ordering from many others.
The others shipped previously frozen salmon...
Not Russ & Daughters.
Only place we have not tried is Petrossian... but I don't want to drop a Treasury Bill on a piece of fish.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

