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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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You righted the wrong.
My order was for valentines day. And I never received it. Got order then 4 days later.
Ordering process is super easy. I love that you get to pick your dates for delivery. I've ordered a few times now and everything arrives on time and is packaged well enough to keep it from getting damaged!
The delivery was prompt and the items were delectable.
Everything was great, sent heart shaped bagels and cream cheese to both my girls away at school, they were thrilled, and said they were delicious!
All went well and I myself loved the shrimp and they did also!
Delivered on time. Everything looked fresh. All tasted delicious
It arrived across the US in great shape on the 13th as requested. Simple and quick to prepare for dinner the 14th. We loved it.
The sandwiches from Central Grocery were outstanding, and the taste of the pie from Estes Park was great!
Great shipping container. Cake was still cold.
Got a lot of compliments on how pretty it was.
Delivery date and product quality and condition were perfect
Delivered as promised. Rice pudding well-packaged and safe!
It was shipped perfectly... looked like pictures and was yummy!
The products were in great packaging and tasted good
Delivery was on time, the emails were very helpful, the food was great! Thank you so much.
Ordered the lobster rolls. All of the components to assemble two unbelievably delicious lobster rolls arrived two days later packed in a styrofoam cooler with two freezer packs and directions on how to assemble. To say these were delicious would be an understatement. I think next time we are going to try the ciapinno along with the lobster rolls. After that? Who knows? So many delicious things to choose from.
Everything was perfect. Ordering, delivery, packaging and taste!
Delicious, Fresh bagels and amazing cream cheese and lox. It was delivered promptly and it was packed perfectly.
Food was great! Packaging was great! Product was cold.
Everything. We sent nova and herring to Utah, and bagels, 'cause that's a desert for those good foods.
Everything - packaging shipping food quality timeliness. Very pleasant to deal with them!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


Hey Denise,
Thank you so much for sharing this awesome photo! We're so glad you had a great experiencing ordering. McLoon's Lobster is always a great way to go for lobster rolls!