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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Got the pizzas in a timely fashion. Everything was packaged well.
Pizzas were very well packed, so stayed frozen on my porch all afternoon. Easy to track.
The Carolina cake was for a friend's 50th birthday, and she needed gluten free. Unfortunately, I was unaware that it came as a frozen block, so she couldn't serve it at work. However, she ate it with her family and she said it was delicious.
It came right in time and was so moist and delicious
The beautiful and delicious cookies arrived on time (Valentine's Day). They arrived individually wrapped and unbroken. A fresh and fabulous treat for my hubby!
Order arrived on time. No issues with packaging. This was a gift and the recipient said that the Bill-E's bacon was the best ever! Thanks a million.
The cake arrived on time. Was all that we hope it would be. Very very delicious. I will order a cake again,
Packaging was well wrapped and cold packs neatly secured in package. Pleasantly surprised at the quality of packing.
Got here in time like it said it would. Also got her in one piece and looked great. Tasted good as well.
Ease of ordering, arrived on time and undamaged, was delicious.
The lobster, the rolls and the simple directions on how to make it.
Everything was delicious! The box was still warm as if it had just came out of the oven.
A wonderful experience all around. The variety of places offered is quite remarkable as well as the prompt shipping.
The product was total quality and arrived just on time.
I didn't like the first pizza I got and you jumped right in to take care of everything.
It arrived on time, food was packed well, it was cold and it cooked up perfect
Amazing cookies! We are ready to order again for next Valentines!
Came on time and bagels, lox and cream cheese fresh
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

