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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast delivery, easy searching, greatly appreciated!
Product was great. Deliver three went well. At first I thought it was a bit pricey, but it was well worth the price.
Easy to order, delivery was executed well, notices along the way.
Everything! Everything arrived on time. The order was correct and in perfect shape. It was like we just left the bakery with our order.
It tasted like we were sitting at a picnic table eating our lobster rolls by the water. Heaven in a bite.
Food was delicious and delivered in a timely manner.
Delivered on time. Big hit at my gathering and best burger that I have had in a long time.
It was delivered on the date we requested and in great shape.
Pastrami was made perfectly and kept super-cold in 4 separate packages.
The candies were delicious. Better than expected. Has me wanting to try that delicious black cake.
Cake was still frozen on arrival taste was delicious
It was a great presentation and we loved the pies.
Excellent. We were scheduled to go to Boston and I was excited to share with my wife how great the Omini Parker Boston Cream pie was, however, due to current COVID-19 traveling restrictions we had to cancel our trip. Goldbelly made it possible to ship the pie from Boston to Colorado. The pie was as good as I remembered from years ago and it was delievered exactly when promised.
Delivered when and how expected. My daughter loved it.
Order came in a timely manner and it was well packed with environmentally safe packing materials. Very impressive! Looking forward to eating some sausages tonight!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

