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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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They arrived totally frozen and when thawed, theyveere just terrific. Only one per day so they last longer.
This was the best pastrami I have ever tasted. It shipped really well.
I made an error ordering and I was given a credit which allowed me to reorder
The pastrami was fantastic, best ever and arrived cold even though the temperatures outside were in the 90's! The ice cream arrived on time even though there was a hurricane the day before and it was frozen solid and delicious!
The deli was well. Packed, so that the deli did not get soaked in pickle juice
Recipient stated the product was delicious. Product arrived per scheduled. Thank you!
The delivery was very quick. Though I didn't get to try them. The customer I sent them to as a gift loved them.
The cake came on time, It was well packaged and still frozen!
Delivery was on time and the pies were packed really well.
Smooth ordering process, on time delivery, delicious product
Everything was easy to look, pick, the site is fantastic so much choices from anything to eat to novelty foods that are so unusual keep up the good work
Mj from Brooklyn New York
Everything. From the order processing to the delivery. Ok, so the cake arrives it is in tack and beautiful. My son picked this cake for his 24th birthday and he absolutely loved it, we all loved it! Thank you Ferrara Bakery!
They came in perfectly and tasted delicious. Love them!
The lobster tasted as if I had purchased it myself in Maine. So fresh and wonderful!
One of my truly favorite restaurants!
It brought back great memories.
Ordering was easy, the package was delivered quickly and on time. And, my parents reported that the brats from State Street Brats were delicious!
Everything was great, I will be ordering again soon!
Delivery on time. Delicious cakes as expected. Easy ordering
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

