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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything from ordering, packaging everything was great.
Cake was good and delivered on time despite bad weather.
Shipping was great and the product was amazing. This was a really fun way of trying different foods without traveling.
Got here in very good condition although a very war day
On time delivery, food was fresh and packaged well.
The Betty's pies were securely packed and intact. Both the Chocolate 5-Layer and Butterscotch 5-Layer pies were delicious. The Butterscotch was especially interesting because of its complexity; butterscotch pies are usually simple.
Item arrived on time and as described - entire process was incredibly smooth and seamless.
Happy to receive the order in a time my manner thanks.
Purchases as a gift. Mom lived the bagels and lox.
It was delivered exactly on time despite a tropical storm.
The pizzas were delivered on time and tasted very good. They were very well packed.
My order came on the day promised and was packed perfectly. The order was still cold.
Arrived well packaged and delicious! Just what we needed during these difficult times.
Easy to use website. Food was derived as promised and the pies were yummy
Everything was perfect including the ice cream. Our family and friends loved it!
Everything was great I had NO business getting 4 pounds of Alaskan King Crab, but I did it anyway. Sooooo good.
The cakes were a perfect size and arrived just thawed.
Ordering was easy! Choosing a specific future delivery date was great! Notification of delivery and actual delivery was perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

