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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivery was on time and well packed. Pizza was good.
Easy website, delivery on day stated at order, order was perfect, food delivered at appropriate temperature! First experience and it was great!
Everything was delivered as expected and delicious!
Food quality was excellent, delivery was seamless and items arrived still frozen.
The candy and Carmel were delicious and creamy
Will order again!
The sandwiches were delicious and arrived on time.
Everything went well. Delivery excellent and all the products were delicious
Perfectly package. Items came Frozen perfectly. Package was stable... Not overturned. Items defrosted to perfection. Wasn't crazy about the food but that wasn't goldbellys fault
Delicious steaks cut fresh and timely delivered. Very user friendly website.
Product delivered in prime condition and made the day of my family friends who had suffered a loss. Instead of flowers - send gold belly! Will use again!
Ordering was easy, the cake was delivered on time and it was packaged very well. Will be ordering again.
What went well? Where to begin! How about the order process!? So easy... then the tracking of the order - so cool to see where my food was. When it was delivered (on the day Goldbelly said it would be here) - it was packed with such precision it would make Lamborghini himself weep! Thank You!
Product was excellent! Packing was excellent and item arrived right when promised
Everything, I received our cakes in a timely manner, it was packed so well that rock of Gibraltar could not even bring those cakes d
Food was frozen and taken well care of. Arrived when it said and delivered as promise.
They had the items I wanted in stock. Fast shipping and customer service is prompt and responsive.
Ordering was easy and food was delivered exactly as ordered in a timely manner.
It was delivered in my requested date. I was kept informed during transit.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

