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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I was a bit worried that the cake would not arrive on the scheduled delivery date. Your customer service rep was awesome! Let me personally know when it was delivered. The gift recipients reported it was the best cheesecake they every had!
Food was all delivered in good condition. Very tasty.
Both gifts were enthusiastically received!
Sent quickly
Everything! I sent 6 shipments to family and they all went smoothly!
Bagels arrived on the date I asked for. Wrapped well with a generous serving of cream cheese. Green shamrocks on St. Patty's Day was fun for our office!
ON-TIME delivery of shamrock-shaped brownies for my grandson's St. Patrick's Day birthday even though I ordered a little bit late. Thank you so much!
It was shipped and delivered on time! Still frozen
I am very excited to be able to get bagels from New York! I'm in Oregon and the bagels here are nothing compared
The ordering process was easy. It arrived in the right day.
Every is so easy and the food was amazing. I actually even made a change to my order and had to change the location where it was being delivered. Someone from goldbelly called me and helped me make the change. Super easy and helpful. Love this site. I tell everyone about it!
Everything went well. I was told when to expect delivery and could track the shipment all the way. The food arrived in perfect condition.
Quality of bagels and croissants! Delivery and packaging was great
Delivered right on time, nice and frozen. Looking forward to eating some deep dish!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

