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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I order from you all the time. My entire family enjoys the surprises during the holidays.
The orders arrive on time, cold and wonderfully packaged.
Speed of the shipment and high quality of the product!
Food arrived in perfect condition and on time. Great experience
You delivered my Millburn Deli on time and we'll packed. I had gone into isolation due to being in the high risk group, and Millburn Deli is my comfort food. Thank you for making this time a bit better
Always get the package on the stated delivery date
The cake/pie came delivered perfectly. Still had some dry ice. The flavor was phenomenal definitely chef quality. Everyone was pleasantly surprised. Definitely a must have next year. Thank you so much for making an occasion even more wonderful. Will definitely tell others about you.
Easy to use and product delivered on a timely basis
The ease of ordering and response when order was delayed.
Both Gino's and Kossar's were delivered super quick and both were cold. They were also super delicious!
The ordering was seamless... easy. The cake was packaged perfectly. Beautifully intact and very fresh!
Everything is great and the food was delicious. It is a great place to get awesome food during these hard times
Arrived on exact day I needed it too, packaging was good.
The package arrived on time and was exactly as pictured.
Easy ordering process and able to order from so many places with variety! Haven't tasted everything yet, but the Crab Bombs were wonderful!
Cakes arrived quickly and in perfect shape. The fact that it was buy 1, get one for $3 was a great deal given the expense of the cake.
My delivery was on time and the fish was nice and fresh
The package arrived quickly, on time and safely packaged.
All arrived timely considering we are out in the country. Customer Service was very responsive on items that were sent without proper packing.
I'm obsessed with Goldbelly. The day I discovered I could get Essabagels anywhere in the US was huge.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

