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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It's very easy to shop on Goldbelly! My blueberry pie arrived on time, still cold and delicious!
Customer service was wonderful. Miss Megan helped me to resolve an issue with the store that was supposed to ship by March 5. When the product did not come she took charge and I was able to get the product in 24 hours. Excellent customer service Norstrom Quality!
I like the birthday candles for the cake. Thank You
I loved the bagels and cream cheese! They were fresh and easy to warm up!
Entire checkout process for a change. Finally, all worked. No emails had to be written asking for assistance.
Delivery was on time, great deal and my food was delicious!
Oh my gosh, these Sfogliatellas are amazing. Without a doubt, all I can say is these are probably the best I have ever had in my 86 years. After baking them for 30 to 40 minutes, they come out with a beautiful slightly crispy crust and filled with delectable filling. I wish I could take them with me when I pass from this earth.
Everything - choices, ease of ordering, speed of delivery, quality of product, value for money.
Great food of course but the delivery was exceptional!
I was very pleased with both the service and the product. Everything arrived on time, and as expected!
Delivery came on time. Just waiting on 2 more that should get here in a couple days..
Packed and wrapped well. Included cream cheese with a very small ice pack.
Excellent selection! Wonderful options and my daughter loved what I had sent!
Received the package in good condition upon opening it a very big cake box with a pretty pink ribbon greeted me packed inside I was very pleased with the way my BLACK AND WHITE COOKIES WERE WRAPPED SO CAREFUL THANKFUL NONE WERE BROKEN I DEFINITELY WILL BE ORDERING FROM YOUR COMPANY AGAIN
Delivery was on time, brownies were packed perfectly
It arrived timely. It was truly amazing. Thank you for the amazing experience in ordering Chicago style pizza.
The order was straightforward and delivery was prompt.
Everything was perfect- shipping/turn around time, packaging, cheesecake was in perfect condition and delicious!
Timely arrival, quality of product and taste great.
Exactly what I ordered, individually wrapped and quick delivery!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

