Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It came exactly when it was supposed to and arrived in great condition. It was delicious cheesecake, probably one of the best I've ever had!
Delivered items arrived in great condition when they were scheduled. Because of the severe heat we have been experiencing, that is quite the accomplishment. Kudos!
Everything was still frozen, it was packaged nicely and the pizzas are delicious!
The product was shipped overnight and arrived the next day. The food was still fresh and the recipient said it was the best cheesecake they ever had.
The first time I had to refuse it because UPS delayed the delivery and the food was thawed out. It was replaced at no cost to me and the delivery was on time and the food was frozen. Thank you
My experience was very good and the coconut cake I ordered was like by all
You successfully delivered icecream across four states to Florida during the hot, hurricane season. Well done.
Taste, shipping was delayed but still was fine, packaging was sturdy
I liked the lobster when I rinsed the mayo off of it and warmed it up and used butter.
The order arrived on the delivery date provided by the merchant. It was expertly packaged, and all the items were still frozen. Accompanying instructions were also provided on how to prepare the ingredients, and put the sandwiches together. Overall, a satisfying experience.
Overall taste, presentation, and time delivery. Ability to track package is greatly appreciated as well as confirmation of delivery. Recipient loved the email letting them know a delivery was coming
Gluten-free items can be hit-or-miss. The gluten-fee whoopie pies I ordered were all I hoped for and more. My recipients were delighted.
My daughter loved her ice cream. Overall it was packed well. She loved the amount and size of strawberries in the ice cream.
The food was amazing. Cannot wait to try our second item tomorrow.
Got there when it was supposed to & in perfect order.
Ordering and check out was easy. Food arrived well packaged and everyone loved it.
Timely delivery with tracking. Product as promised
Goldbelly shipments always arrive in nicely packaged coolers... baked goods were in excellent shape and ready to enjoy, as well. Thanks for allowing us to get things from places where we can't travel right now!
Delicious as expected but the topper is it arrived on time! Exactly when I was told it would arrive. That doesn't happen much these days. Kudos to Goldbelly!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

