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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Gosh everything was so perfect. I actually am not from the US. I live in an island in Asia, but my boyfriend lives in the US. I ordered some of Cookie Joint's delicious cookies for his birthday. The cookies were such a delight, especially during this Covid-19 pandemic. We all need a little bit of sweetness In our lives right now. Thank you Cookie Joint and Goldbelly for making my boyfriend and his family AND ME! The happiest on earth!
Delivered exactly on time and the product, the cherry almond pie from Cake Monkey, drew spectacular compliments from the recipient!
Delivery was done well. Easy to heat and eat while storing some for later.
Delicious! Awesomely packaged! It was a slice of the east coast- perfection!
I've always loved the hot links growing up in Texas
It was delicious. The lobster was plentiful and the whole casserole was great.
Fast delivery, great updates and quality product. Will definitely be making another purchase.
The flavors were good and very very rich. Only a bite or two is all I can eat before it's too much.
Pies were delicious and delivered on date stated even during Pandemic
Easy to place order. Arrived on schedule, and quality did not disappoint! Thank you!
Delivery as promised; product well chilled, wrapped.
Packaging was excellent. Delay was advised and follow up was excellent
Easy to order. The fish got here quickly and in great packaging. Fish has been delicious. In this time of social distancing it is something I will use again.
Everything from ordering online, fast shipping, and the freshness of the cake was great!
The pie arrived in great shape and still chilled so I knew it was fresh. It tasted absolutely delicious! The crust, the streusel topping, the filling and thinly sliced tart apples... perfect!
Delivery was just as promised and the bagels are delicious!
Deliver on time! And still frozen! Justin time for the 12 year old's pizza biirthday party!
Customer service refunded money for items not shipped
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

