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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Product description and instructions were great as well as the food.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Arrived as promised product was in
March 31, 2020

Arrived as promised product was in perfect shape and a great price

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Received Lafrieda Meats
June 12, 2020

Received Lafrieda Meats... One product vacuum seal was broken... Mia D. Gave me such a difficult time that I went straight to Lafrieda Meats to get help. Ana at Lafrieda made it right.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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I am so happy that I discovered your business. Especially in these times while I avoid the grocery store, it is the perfect addition to the vegetables I am able to grow organically and my homemade bread. Thanks so much!

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Product is amazing! I highly recommend. Delivery was excellent.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Delivery on time
March 31, 2020

Delivery on time. There was a delay once but the followup email was helpful.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Everything arrived on time or earlier and in perfect condition.

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
Follow Rebecca R.
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Everything, from ordering to tracking to delivery. All very professional.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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I had a change in address at the last minute, and customer service was great in handling the switch. Thank you!

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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They received their package and they said it was packed well, was abundant and tasted excellent!

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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First, you had what I wanted (key lime pie on a stick!) for a reasonable cost. Second, it was on my doorstep the next day! I only wish I had more freezer space.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Site is easy to use
March 31, 2020

Site is easy to use. Customer service is excellent!

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Ease of use of the website was great. I also love being able to order so many different types of food all in one place!

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Everything tasted great and the
March 31, 2020

Everything tasted great and the packaging insured its perfect arrival

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Easy to order, delivered on date I
March 31, 2020

Easy to order, delivered on date I specified and my friend said the cake was delicious!

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Delivered on time and they were as delicious as anticipated! I will be ordering from here again.

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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The bagels came Wednesday evening like you promised and they are good bagels but...

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Everything
March 31, 2020

Everything... quick and easy... customer service is very friendly and helpful

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Easy to search/find products
March 31, 2020

Easy to search/find products. Also, easy/flexible shipping dates

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The food was delivered quickly and it was exactly as described.? We loved it...

Date of experience: March 31, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States