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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Packaging was excellent
March 31, 2020

Packaging was excellent. I was concerned I would not receive the ice cream in good condition. It was perfect. Thank you!

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Everything but for the attempt to speak to a person. We had a delivery question and could not pose it. Likely, the available of staff was due to the pandemic! The cake was a gift and was well appreciated. Thank you.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Our Zola bakes cookies were delicious. They came fresh and packaged beautifully. They were a big hit for our daughter's birthday party! The raspberry is especially amazing.

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Everything arrived in reasonable time the tracking was perfect and we love what we got.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Everything! Quality, shipping,
March 31, 2020

Everything! Quality, shipping, everything!
I've recommended it to so many people!

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Order was easy
June 12, 2020

Order was easy. Shipping is very high. Shipped item arrived NOT cold just cool.

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Everything went Perfectly!
I ordered my chocolate rainbow cake on Sunday night. I requested delivery to be 4 days later on a Thursday. The cake arrived Thursday morning. The package also had awesome instructions on how to thaw and serve the cake. The cake was delicious... what more could I ask for! It was the hit of the FACETIME, 16th, birthday party. Thank you.

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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Brought back wonderful memories of our mothers' coke cakes when we were young

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Amazing customer service when we needed to hold our order and change the shipping address. Lawrence was super helpful and patience.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Delivery promptly as promised and in cold packs to protect the very perishable contents.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The entire experience! The order was placed and the delivery was on time. The cake was delivered fresh and perfect.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The sausage I ordered came perfectly packaged and on time and it was truly delicious!

Date of experience: March 31, 2020
Virginia
2 reviews
0 helpful votes
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The lobster Mac and cheese was delicious and I can't wait for another buy one get one free sail.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Everything
March 31, 2020

Everything. The lobster was great and the package showed up on time

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The food item got there and was still cold and fresh.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Delicious food arrived in great condition. We enjoyed it for days.

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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Shipment arrived exactly as promised and was packaged beautifully

Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The delivery and ordering
March 31, 2020

The delivery and ordering. Free shipping was a big reason for order.

Date of experience: March 31, 2020
Virginia
2 reviews
1 helpful vote
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It was just OK
June 12, 2020

It was just OK. Seafood was too expensive and Blah tasting. Cookies were OK.
Not worth the money

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2020
Virginia
1 review
0 helpful votes
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The pie was delivered as promised to the correct location on time! Service was great!

Date of experience: March 31, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States