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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Packaging was excellent. I was concerned I would not receive the ice cream in good condition. It was perfect. Thank you!
Everything but for the attempt to speak to a person. We had a delivery question and could not pose it. Likely, the available of staff was due to the pandemic! The cake was a gift and was well appreciated. Thank you.
Our Zola bakes cookies were delicious. They came fresh and packaged beautifully. They were a big hit for our daughter's birthday party! The raspberry is especially amazing.
Everything arrived in reasonable time the tracking was perfect and we love what we got.
Everything! Quality, shipping, everything!
I've recommended it to so many people!
Order was easy. Shipping is very high. Shipped item arrived NOT cold just cool.
Everything went Perfectly!
I ordered my chocolate rainbow cake on Sunday night. I requested delivery to be 4 days later on a Thursday. The cake arrived Thursday morning. The package also had awesome instructions on how to thaw and serve the cake. The cake was delicious... what more could I ask for! It was the hit of the FACETIME, 16th, birthday party. Thank you.
Brought back wonderful memories of our mothers' coke cakes when we were young
Amazing customer service when we needed to hold our order and change the shipping address. Lawrence was super helpful and patience.
Delivery promptly as promised and in cold packs to protect the very perishable contents.
The entire experience! The order was placed and the delivery was on time. The cake was delivered fresh and perfect.
The sausage I ordered came perfectly packaged and on time and it was truly delicious!
The lobster Mac and cheese was delicious and I can't wait for another buy one get one free sail.
Everything. The lobster was great and the package showed up on time
The food item got there and was still cold and fresh.
Delicious food arrived in great condition. We enjoyed it for days.
Shipment arrived exactly as promised and was packaged beautifully
The delivery and ordering. Free shipping was a big reason for order.
It was just OK. Seafood was too expensive and Blah tasting. Cookies were OK.
Not worth the money
The pie was delivered as promised to the correct location on time! Service was great!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

