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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everyone loved the cupcakes. They presented well right out of the box and all came fully intact. The team said they were delicious.
Everything! The quick delivery of a fresh and delicious product! I could not have sent a better gift!
Well wrapped bagels. Delicious. Cream cheese cold on arrival
Delivery was as promised. All the bagels were fresh, individually wrapped in plastic, some double-wrapped. Instructions were included about serving and storage.
Arrived on time, nice and fresh. Loved being able to personalize the flavors to try a 3 cookie types!
Everything was great from efficiency of order and shipping to quality of product
Clean and so many memories - All of the m were great! Easy to prepare and very fresh. Love that I can support a place from my childhood.
The pizza's are all excellent! I sent orders to two of my grown daughters to help out during our social distancing and they were so appreciative & they loved the pizza's!
Shipping was perfect! The pizzas are excellent and a true help during the social isolation!
Ordered, tracked and delivered on the date stated.
Good product choices, product was available, product arrived at the right time.
Ordering and delivery went well!
Chili was delicious! Orange tea was bonus!
DELIVERY FAST & STILL COLD! CAN YOU PLEASE TELL ME WHY YOU DO NOT SELL THE CHOCOLATE PUDDING ANYMORE? I REALLY FEEL LIKE THAT SHOULD BE CONSIDERED # 1 MILLION DOLLAR PUDDING! I WOULD KEEP ON ORDERING FROM MY LONG DISTANCE & PAY THE OUTRAGIOUS PRICE IF YOU WOULD BRING THIS BACK!
The food was awesome, packed well and arrived on time.
Fast delivery and the black and white cookies are delicious. Definitely gonna help me get through this quarantine!
Since I am eating, at this very moment, some of the deliciousness of Russ and Daughters, I'd have to say, EVERYTHING!
Everything! The order was beautifully packaged and everything was in perfect condition. The shipping estimate was accurate and the delivery was on time. So so worth the money!
The lobster mac and cheese I ordered was divine. I sent one to each of my daughters and they were so impressed! Unfortunately because of the virus we couldn't enjoy it together we drove over an hour to drop it off on their porch,
We sent it with a shaved asparagus fennel salad and chocolate covered berries.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

