Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was perfect and the toffee is the best I've had.
Everything was great. Delivery was right on time. The pies were perfectly frozen and the meat pie was delicious
The package was delivered promptly, and the contents were delicious! Will definitely order again and recommend to my friends!
The whole process was great. The food was wonderful. Better than expected
Our crab cakes and crab bisque from Jerry's was amazing! It really made our "Sheltering from home" seem like a Night out!
Delivered on time, packed beautifully, ingredients as advertised, directions easy to follow... and delicious!
It arrived when it was suppose to and the food reheated well & tasted great. It always was a great birthday treat for my sons birthday, when we are all staying home, they really enjoyed it.
Delivered as scheduled, everything was cold or frozen as required.
The whole process from ordering to delivery. Items received- still frozen and packed well
Super easy ordering, on time delivery - was a gift for relatives
The item arrived in an excellent timely manner. Very satisfied!
Plenty of crab meat, tasty, arrived quickly and well wrapped. Will definitely order again.
Great selection and everything got here fast and was yummy
The food from both places was amazing for my sons. I sent both cheese steaks and macaroni and cheese to CA and to KY.
The order arrived on time and everything was delicious.
Delivered even before delivery window and in perfect condition
I like I have the ability to select ea flavor of ice cream. It was for my birthday and my 3 guests all wanted to now how to buy it. I gave them your web address.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

