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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Given covid circumstances, i was happy with the delivery. There was slight dampness to the box from ice melting, however, food was still frozen and really, that's what is important.
Delivery! The cake itself was delicious and perfect, you never would've known it was baked/prepared out of state
So easy to use and what fast delivery! I placed an order on Tuesday afternoon for bagels from NY, and got them delivered to me in Seattle by Thursday and they were delicious!
The sandwiches were great. We've ordered them numerous times.
The items were packed well and arrived with no known issues.
My wife was a resident of Indianapolis and has been wanting to go back to St. Elmo's. This was a great option especially with is going on. Thanks.
Amazing gluten free cake, delivered across the country while it was shut down
Great food from our favorite place that we used to go to in Boston!
Ordering was easy. Peg Leg Porker is our FAVORITE bbq place in Nashville. It was great to be able to bring it to us in Maryland since we couldn't make it to Nashville in person. The order was delivered right on schedule, and delivery instructions were followed as requested.
Interesting food selection, shipping is excellent.
Right on time, delicious, a great success. Thank you.
Everything as promised, the bagels were fresh and delivered on time. Our family in VA were surprised and excited to be able to enjoy NYC bagels! Thank you. We will use your services again.
It was an easy delivery to track which is very important to me.
Quick delivery (slight delay- understandably given the health crisis). Delicious food!
Delivery was perfect! On time and pie was in one piece!
Everything was great. So happy to have found this website where I can order food from anywhere in the U.S. Thank you!
The delivery was quick, packaged well, ice cold and the ice cream was incredible!
Good communication when I had a question. Good food.
No complaints! My kids are enjoying the food I send. Support small business owners!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

