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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery on time, easy to order, cake was delicious
On time delivery, as promised. Delicious, fresh bagels.
Just the right amount of ingredients to make 4 perfect lobster rolls. Reminded me of home.
The cake was delivered in a timely manner. I have ordered from this bakery before so I knew the product would be nothing less than deliciously exquisite.
Authentic NY Bagels! Fresh and great tasting. I am in Texas now but from the NJ/NYC area. These bagels take me back!
Ordering, shipping and quality of food as excellent.
Great customer Service. Very timely communication. Great products.
Everything was packed well and was very fresh and delicious!
Order was delivered quickly. Food was great. Even came in a a very ornamental and cool box.
Communicated status with me. Easy to order and the pie was delicious!
The product was on time, presented perfectly in terms of packing and temperature, and it tasted amazing!
Russ and Daughters order was perfect and delivered on time
Packaging of products was exceptional. Delivery was as expected with a reasonable date and time. Everything was delivered as promised. Quality of products were good.
Pies from little pie shop were to die for!
Well packaged, timely arrival.
The food was easy to order and the Recipient loved it
Good choices, quick delivery and good communications as to when the 'stuff' will arrive.
Easy ordering- came as promised ice cold and on time. Thank you!
Everything. From the ease of the website to the quality of the products ordered.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

