Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Items arrived on time and in great condition. Well packaged and delicious!
Received the bagels 2 days after they were shipped and it arrived safely packed. They are the best bagels, even better than NY/NJ and I'm originally from NJ too!
Order arrived when it was supposed to and pie was delicious.
The food arrived On time and was handled perfectly. And it was extremely delicious
Website and navigating through the order process was excellent.
The packaging of this order was very secure. Much better than the first order I placed so very happy on that front.
The whole process was great! The intended recipient loved the gift and said the cake was delicious!
Appreciated the notification that the delivery would be delayed due to weather.
Everything went well. Easy to order. Easy to use the voucher we had. Easy to pay the difference with the credit card. Received order on the exact day we were told it would arrive.
Everything... from navigating your website to place our order—to the timely delivery received from each vendor!
Pizzas arrived in a timely manner and in great packaging.
Cake was great but it didn't advertise nuts in it.
This order was a present to a friend. It arrived in good time and was everything that the description promised. I have used Goldbelly before to order from Russ and Daughter.
Everything went well. It went so well I gave you guys a shout out and Moobys a shout-out on my YouTube Channel. Nerdy_Hillbilly_3112
The website experience is great, the cake was well packaged. It was wonderful.
Easy ordering and fast shipping. Lower prices than on the actual website of the Provider.
The fish were kept cold and the food was amazing!
I
The order was packaged well not one cookie was broken. It arrived on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

