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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Prompt delivery. My brother loved his happy birthday surprise; your breakfast lox & bagels and yr apric I t Ruggles and black and white cookies. Kudos. Keep up the good work.
My bagels showed up on time and still fresh. I've been eating a bagel every day since they arrived and am packing on pounds. Might as well eat my feelings during this coronavirus crap.
Food came frozen in Dry Ice. Ordering was not an issue.
Yes! Thank you for being a lifesaver and making my Mom's birthday so special! Many thanks!
Everything and my mom loved her birthday coffee cakes!
Extremely impressed. Ordered cake slices on Sunday with free shipping option. Shipped a Tuesday and arrived Weds in perfect condition!
My sister said it was the best cake she's ever tasted.
Everything! Pat's is awesome. Wait for a sale to buy them because they are costly.
Shipment arrived on time. Everything arrived nice and cold. Lobster rolls and chowder tasted awesome.
Arrived a day early, Order was exactly as expected and packed well.
Shipping was on time and cakes arrived perfect condition
You get things quickly, and most of the tine it's good.
The whole process went perfect. My brother got his order on time and I got mine. The packaging was absolutely amazing and the product was still frozen when it arrived.
My chocolates arrived on time and they were not melted.
Everything delivery speed taste the parents everything was really good
Website is easy to navigate. Shipment arrived on time. Food was amazing!
On time and what was expected. Cake came in perfect condition.
I'm absolutely in love with this app. It always comes on time and all the food ive got has been badass!
The cake was amazing and so was the customer service.
Jordan handled my issue in a kind and professional manner.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

