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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Timely shipping and product was packaged well with plenty of dry ice and still frozen solid despite 90 degree temperatures at time of delivery
Fantastic stuff... Ordering was smooth and the delivery notifications were most appreciated...
They were absolutely good and delivered in a timely manner
Excellent delivery, & very fresh NYC bagels! Finally...
Easy to select and order items. My Daisy Cake came intact. Once thawed, sliced, and served, it was the most tasty and delicious cake I ever had!
The order came through wrong, but it was corrected quickly.
Everything came perfectly and as soon as possible.
Things were delivered on time. Most things were frozen and still cold. Key Lime Pie was frozen on arrival as was the cannoli Oreo pie
Cookies were absolutely amazing (per the recipient). They arrived when they said they were going to and nicely packaged.
Delivered right on time the packing was amazing and the food was very tasty well worth the order.
The ouster's arrived on time and were fresh upon arrival.
Easy to order, great price, and the food was restaurant quality!
Everything went beautifully! Ordering was super easy, and the cake was even delivered a day early. I'd definitely recommend Goldbelly 100%.
Product arrived in good shape, packing was well done.
The gift arrived on time & packaged well, according to the recipient.
Everything was great. Ease of ordering being able to have my order shipped to a rural area. Great experience!
The cakes were delivered on time and fresh. Carlo's Bakery never disappoints!
This was to replace an earlier gift that had problems. Everything was fine and delivered in a timely fashion.
It was very nice of you to resend -- thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

