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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Good communication; food arrived in good shape, cold packs still cold. The recipients were thrilled
Was concerned the cake would not arrive on schedule. But it did!
Fast delivery. Food was with ice packs and in an insulated bag.
Orders were a birthday gift that was truly enjoyed
Delivery was quick, but a day later than originally quoted.
It arrived on time and pizzas were still well frozen.
Everything went well. In fact, everything went great. The food was delicious. It was very well packed and nothing was spilled or smashed. The instructions were super simple and easy to follow. I'm looking forward to trying something else soon. Thanks so much for making my birthday dinner a unique and awesome experience!
The whole experience. The key lime was out of this world
It was delivered right on time and safely packaged
Great selection and easy to search by item & region.
Everything went great. I placed my order. It was confirmed via email and arrived on the date on the confirmation. I will definitely order through you guys again.
Delicious and on time delivery. No shipping charges!
Fast, easy, great deal, and super fast delivery. Thank you!
Delivered as requested and on time. Packaging was far superior to last year and all my cherries arrived cool and in perfect condition.
Item delivered quickly and quality was as expected.
Was delivered on the date requested and was packaged very well. Delicious, yes very much so
Will order again
Product was shipped and received on time and undamaged
Ordering was easy and food arrived extremely well packaged and delicious!
The shipping time and overall product was very nicely/professionally done. The product nice and safe for my sons birthday and could not be happier with the team from Carlo's Bakery and the Goldbelly team, thank you!
The whole process quick fast and easy
Treats were a great success
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

