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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The gold belly order online was easy, and shipping was fast. We didn't like the pizza. It didn't taste like New York pizza to us. So, I did my research and hopefully I pick the right pizza Company this time.
You deliver as you said you would. Great service and the recipient enjoyed the lobster!
Positive experience. Bagels were devious and as good as we had hoped.
It was Wonderful
Delivered o. Time and everything was yummy
Packing was delivered in air tight frozen state... in +105 degree heat! Nicely done.
He liked it. Rated it an 8.5. Not sure what you could have done better. His choice. I'm happy. For $85. He got a cake he like delivered to his door.
I still like the concept of being able to order from well-known places.
The ordering was easy and delivery was on time. The items were well packaged.
Delivery on the correct day, no tax, no shipping, very straightforward
Absolutely nothing. Wrong address and no response by email and unavailable by phone
The pizzas I ordered were thawed out when I got them.
Food was delivered in less than 24 hours once picked up from supplier
My order arrived in a timely manner and communication has been okay
Easy to find what I wanted on website (I like that it tells me where it's coming from), easy to see my package progressing thru the delivery process and delivery was timely
Expedited 2 day shipping at no charge. It arrived fresh and is still the Babke in the US and probably the world!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

