Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cake was delicious I am told! It was for a birthday. The Detroit pizzas are always good. I have recommended goldbelly to many people at this time of Coronavirus!
Great service- Adjusted the delivery address after I submitted incorrectly.
Properly packaged and shipped safely and well for the trip from NYC to west of Boston. Thank you!
Everything arrived when it was supposed to. Food was packaged well. Will certainly order again.
Items shipped and arrived quickly. Food was delicious!
The 2 gift meals came on time and were well recd both my son and daughters families were ecstatic. Mine came on time but did not care for it personal taste
Everything as planned, items arrived fresh, cold, not melted and on time.
Delicious fresh seafood delivered in tact and in a timely manner.
Shipping and then credit back for delivery that would have come in May. Good response
Site was easy to use; lots of choice; delivery on time.
Food items were packed well and delivered on time.
All arrived as promised and well-packaged. Appreciated the enclosed instructions from Snow's.
Food is delicious, food was packaged very well and arrived safely.
Selection is great and orders arrive as scheduled.
The pizza was excellent. It arrived in good shape.
Being on shutdown because of COVID19 I thought all hope was lost for our Passover Sedar until I got an email from you! I don't think I will ever cook for Passover again! The food was so delicious and there was so much! Thank you for being a bright light during this dark time!
My order arrived in a timely manner & as was promised. The packing of perishable food items was ok. The Pink pies were tasty!
Great to be able to get food I love delivered anywhere!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

