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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy ordering process. Delivered on time. The receiver of the gift LOVED IT! I bought the bagels/lox as a birthday present for a friend. She said it was the best she's ever had. Thank you!
Easy ordering process. Received delivery as originally scheduled. Packaging was efficient.
Everything went well. The cakes from Janie's Cakes were awesome & on time for my birthday, as well as my twin sister's (I ordered one for me in MD and one for her in PA). Both arrived on our birthday in separate states & both were fresh and delicious. Perfect experience!
Always great delivery and my orders come in perfect condition.
Sent my elderly aunt the mini pies from the Little Pie Company as a combo birthday/Easter gift. Delivered as promised with updates along the way. Packed perfectly, arrived in pristine condition. Worth the price, especially with free shipping! I am a long time in store customer of LPco. Home delivery of their delicious product is an essential during this scary time. It brought a smile to her face and a feeling of normalcy. Can't commend and thank Goldbelly enough for being the great company that you are, providing us an essential service and helping these businesses stay afloat love you guys!
Everything, Purchase was easy I got a $15 discount. Ordered Nadia cupcakes to be shipped tp CA. They got there in perfect condition.
Pie was received in excellent condition. That is the bottom line, is it not?
Every thing food great quality delivery on date promised
Arrived perfect, liked the directions and tasted great!
They got the food when expected and were happy and satisfied
Delivery was prompt, the recipients were delighted.
Tiny pies were fabulous and shipping was fabulous. Cookies were good and cute!
Everything went well and my husband loved the ribs. It came on time and wrapped well!
The cookies were great however I did email you to change to cinnamon but the choc was good
Wide variety of options, easy to order, most of what I wanted was available
Shipping was great, food arrived frozen and tasted wonderful
Outstanding products, delivery tracking very helpful. Love it
Easy ordering, good update communication, fast shipping, fresh and great tasting product
The food was yummy and it arrived on the day it was promised,
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

