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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Arrived as expected for the timing.
Great choices for shopping.
Products were excellent and were delivered in a timely manner. Everything was packed well, so the products were fresh when they arrived.
Clear delivery dates and product was delivered in great condition.
Sent as a present to my son. It came on time as promised and they really enjoyed the food. Thanks
Everything! The food arrived perfectly packaged. I really expected the bread to get soggy, but not a bit! So delicious.
The recipient shared a slice with me at a social distance- it was on my doorstep with a car horn honking hello
Everything- wade of ordering and quick delivery. Bagels were packed and shipped immediately.
Ordering was simple, product arrived when specified. Recipients said it was well packed and beautiful visually.
The foods are delicious! Shipping happens when they say. Fun variety if you live in a place where there isn't much selection.
Delivery was on time. Customer service representative was professional and attentive to my issue.
The muffins taste pretty good though a little on the dry side
Both orders arrived quickly. Easy to unbox. Both dishes were simple to make/serve and were greatly enjoyed by my entire family.
Things came on time and the donuts were amazing. Just haven't gotten the pies I ordered - they're like pot pies
Everything was perfect I can't wait to order again
The order was confused, but it was quickly fixed. The bagels came on time and they were/ great!
The ordering process was easy as was the tracking and the products were fresh
All good products... liked the updates on my orders
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

