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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Received when they said they would. Came in great shape
Everything! I am a very particular customer and have ordered previously with goldbelly. I have been very pleased with all orders from all companies.
Everything! The food was on time and the cold items will still cold, I don't know how you do it.
Yummy crab cakes delivered as promised and on time!
Well packed, still frozen solid from Maryland to Colorado! Fast delivery! Will absolutely be ordering more yumminess!
Delivered quickly, good portions, and cooked up well.
The presents I sent my daughter in Massachusetts all arrived on time and wonderfully packaged. Being in California,
I was happily surprised that we could share some happy moments with the gifts!
It is beautiful! Tastes amazing! Could not be happier!
Timely delivery, communication and quality of food.
Delivery was on time and the contents wheee in tact.
Ordering, delivery and quality of bagels... all good.
Shake shack was great! Delivery was on time and we already ordered again!
Ordered easily! Great price! Delivered on time! AND MADE OUR RECIPIENTS SMILE BIG! THEY LOVED THE BOMB AND SOUP! Thank you!
Excellent service, excellent selection and excellent food.
Easy to order, arrived on time and fresh, good pricing with the buy one get one free
Everything. Delivery. Ease of ordering and taste. All just right.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

