Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
All went great food came frozen soup and crab cakes are wonderful.
This was a gift for my daughter that lives in Missouri. They can on time straight to her door and she said they were very yummy
Delivered on time, excellent packaging, it was a gift and recipient was delighted
I ordered a gluten -free cake ( red velvet) for my daughter's birthday.
The cake arrived on time, very well packaged and fresh.
My daughter loved the cake, she said that was very tasty and very beautiful
Super fast shipping and the pie was absolutely delicious!
Delivery was on time. Everything was fresh and delicious
Arrived on time and transaction was a piece of cake'
Easy ordering. Arrived when expected. Fresh ingredients.
Everything went well. Ordering was super easy, and fast, and my order was delivered a day earlier than expected.
Everything went smoothly. The pie traveled well and showed up in tact and was delicious.
Ordering on line was easy, the pie was delivered per the time date and I was told it was delicious.
Cake arrived in perfect condition. Backed nicely and we all loved the cake.
This was such a great experience. Loved every bit of it!
The items we ordered were amazing, will be back soon for more!
I could order and use it easily the first time I tried it. Food arrived on time and packaged effectively. Food was delicious.
The food got there when expected and it was delicious.
Timely and easy to track. Really nice to be able to see the visual.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

