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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time as promised and the food was delicious!
We loved all of it! Great packaging and directions
Nicely packed, very cold, everything arrived in perfect shape!
The delivery process was quite expeditious. No issues with payment.
I received an email with regard to the status of my order and if I had a question or a comment it was responded to in a extremely timely manner.
Amazing choices, and all have tasted great and arrived on time
The ordering process was friendly and easy. The delivery arrived complete and on time
I loved everything about it.
It was such a fun family experience.
Ordering was easy and delivery was quick and timely.
The food was awesome. The packaging kept it cold. It was delivered in a very timely manner. I could not be more pleased with the entire process. I know when you look at the pricing that it may seem high, but keep in mind that if you ate out and enjoyed this food in a restaurant, you would be paying this much or more. All in all, a wonderful experience for which I will be placing more orders.
Delivery was amazing! Lobsters fresh and delicious. Clam chowder the best I have EVER tasted! Was delivered on time as promised. Excellent first time customer Experience. We will definitely order again!
Easy ordering, delivery on time under extraordinary circumstances
Ordering and delivery were smooth and cake was yummy!
It was easy to order and my delivery was a huge hit!
Delivery and product was good. A little pricey but my mother was very happy to get it in time for Easter.
The deliveries were on time, packaged nicely and easy to cook. The food was delicious.
Dang, these were good. And the little tin they came in was so cute!
Everything was super easy from the order to delivery!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

