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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Every thing, it arrived on time, I didn't need them until Sunday. They were nearly packed, I just put them in the frig. And. Were great.
The cake arrived on the day that it was supposed to. I received a fast response when I emailed customer service about the delivery time frame, after I placed the order.
Cake from Carlo's arrived on time and in perfect condition. It was excellent!
Amazing! Came perfectly cooked for our celebration. Thank you.
The lobster tails from Carlos bakery were in the cooler. Product was good.
Food came exactly when promised
Food remained frozen
I thought the whole process was great. Shipping information was amazing and the cake was really good. We can't wait to order something else just having a hard time deciding what to get.
Ordered the rainbow cake from Carlos bakery for my nephews 5th birthday. He LOVED it and now all my moms friends want one. I didn't get to taste it since we are in different states but I heard it was good.
Ordering and delivery was amazing. Absolutely no problem with either
The quality of the cake was great and delivery was timely.
Everything went very well. The cakes I ordered from Carlo's Bakery were delivered on time, delicious, fresh and looked as pretty as pictured. I ordered them as a special birthday treat for my teenage granddaughters and they loved them. They were pricey, but worth it!
We were notified when it was going to be late due to a big storm and kept informed.
Customer service rep gave me a credit and the cake was good
I ordered NY Bagels for Aunt's birthday, who grew up in NY and moved to California. Goldberg's did a great job delivering my Aunt a birthday wish!
I ordered the Coconut Cake. It was so good! It was very moist, arrived when it said it would and was thoroughly enjoyed by all!
Selection and ordering process easy. Timely shipping.
Food was delicious, came well packaged with easy helpful directions
The bacon was a gift to my nephew - he said it was delicious
Easy to order from, item was as described and packaged perfectly.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

