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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Food delivery and the food ordered. I am very pleased with my food order
Sent this to my brother who has stage 4 lung cancer. He had never had them and wanted to try them. You did fantastic he loved them. Thank God for your business.
The cake was beautifully packaged and arrived on time. It was delicious and my family enjoyed it very much
The order process was very easy and I felt that my transaction was secure.
Everything was great. Great description of the products. Easy ordering. Quick delivery. Packaging was outstanding so the product arrived in perfect condition. We loved what we ordered.
Food came well packed and still frozen solid. Delivered in a very timely manner.
The packaging was superb. My cake was intact. It was beautiful, fresh, and delicious
The biscuits and pimento cheese were so good! Glad I found on Callie's on Goldbelly!
Arrived when expected. Bagels were fresh and most went immediately into the freezer to preserve them
Timing was perfect for our party! You and the vendor could not have ordered, packed and shipped any better!
Order was exactly what I wanted, on time & in good condition when it arrived
Package came o. Time and was nearly sealed to get that freshness toy crave.
Great as usual! We love these shrimp which we just can't get this nice and fresh here at home.
The food was delicious. Ordering was easy & delivery was on time. I have ordered several more times on Goldbelly & have recommended it to all my family & friends!
Gorgeous cake.
Delivered completely intact and right on time.
Communicated with me every step of the purchase and delivery process.
I have recommended you to many friends already.
I tried to send you a picture, but couldn't attach it.
My daughter has been at her Dad's since Ohio State university had to close due to the pandemic. Because I have lupus I haven't hugged her or even been near her(hard for me as a mom) her treats were the closest thing to a hug I could think of and she loved it!
Easy to use, liked the pictures. Notification about shipping great. And earned points for future orders.
Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

