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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Deliveries arrived on time. Food was very well packaged in dry ice to keep frozen.
Everything went well. The only reason I couldn't give you a 10 is the last time I dealt with you was so bad, I cant get it out of head.
Second time ordering from Carlos... and did not disappoint.
Great service - kept me informed of delivery time and products were in perfect shape.
Food came as ordered and delivered when promised. Everything was perfect!
My cousin said it was the best cake ever and it arrived on time for her birthday.
Great experience. Food arrived when promised in a well packed cooler and was delicious!
Logan Farms Ham was excellent would order again. Mighty Quinn's BBQ Bake beans were beyond good! Haven't tried the Sweet potatoes yet looking forward to soon. Kings BBQ haven't tried yet will soon.
The delivery was on time and they managed expectations. They are very professional.
Loved the option of one day delivery and all of the choices on the site were awesome!
Very good experience, delicious cheesecake delivered on time and in good shape.
Everything about my order was exactly as promised. Super-timely delivery, well packaged, and delicious, fresh food.
The blue velvet cake was delivered as promised and packaged very well. The cake was delicious, I'll definitely order again from Goldbelly.
Great packaging, great food, better pricing than many other places.
Chap's Pit Beef is amazing! Great quick delivery. Good value.
Everything went according to plan; the food was delicious
The order was well packed, fresh, easy instructions for preparation and delicious. Have not yet received the pizza but I expect it will likewise be delicious. Have placed additional orders. So pleased to have found your site
Food was great, loved it. Shipped overnight and was well refrigerated.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

