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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was as promised and the product was great!
Product was as described. It arrived as promised, and is still being enjoyed by recipients... Tiramisu birthday cake, complete with candles and Happy Birthday decoration. It's still being enjoyed, but not for long. Delicious!
Everything. The food was easily ordered and your delivery was on time. Packaging was threat as well!
The packaging on my cake was well done. There was dry ice in the box to keep my cake fresh, the cake itself was wrapped in plastic and then placed inside a bakery box with tissue paper. This made the box a delight to open. The coconut cake I ordered had amazing flavor and wasn't too sweet. I'm already thinking about the next cake I will buy from them. Thank you for sending such a superior product in such a superior way.
I've been trying to find garlic bagels for over 20 years, was heaven to finally find! Can't go wrong with New York bagels!
Cake arrived when expected and my sister was very pleased.
Site was easy to use, delivery was exactly as promised.
Shipping via UPS air is great. We lived at out in the country and it is very helpful for us. The meat is divine.
Food was delivered when expected and everything was great!
Arrived perfectly and tasted amazing! Def one of the best cookies I Have ever had
The cake was on time and was fabulous! What completely do this again!
Ordered placed a week before I needed it and arrived as scheduled. The cake was for my son's (COVID-19 quarantine) birthday and he loved it. The cake was moist and delicious. Thank you!
Arrived well and was concerned with that.
Gift for family and they reported very good cupcakes.
The delivery date was spot on and the food was delicious!
The product was terrific as always and arrived on time
Everything! Food was perfect on arrival and it was shipped and received so quickly. Thank you!
Delivered as promised
Clear transparent details as to order status and shipping status
Cake arrived early! So delicious! My daughter was thrilled with the rainbow cake! Made a little girl VERY happy! THANK YOU!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

