Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Came exactly when scheduled and in perfect condition
My children loved this gift and all arrived well packed and was delicious.
The service is great but Pat's Cheesesteaks were the least successful purchase I've made. Very dry!
It was delivered on time and my Mom said the cookies were very good. Also the company shipped for free.
Order was great - my uncle thoroughly enjoyed his bagels and lox!
The stuff was good and the service was easy and quick.
The ease of ordering. The great selection. The flawless delivery. And, mostly, the smiles on the faces of my family when they received their surprise treats.
Everything went well. The pizzas arrived frozen and they tasted good to the very last pizza.
They were thrilled with the product and the delivery
Ordering went well - the Bisque was absolutely delicious! Looking forward to the Deli order next:-)
Everything was great from packaging to delivery and quality.
It was perfect. Great packing, good portions for what we ordered. Delivered on time. Great.
We received Carlo's Bakery which was delicious. We also have a confirmed date from Prince Street Pizza for May 1. However, I still do not have confirmation that Lou Malnati's is coming
The packaging was great.
I ordered donuts from Chicago (I'm in DC) and arrived perfect.
Also ordered Waygu beef for my parents and they said it arrived frozen, well kept and beef melted in the mouth!
Easy to order and attractive app. The shipping went perfectly and arrived right on time. The cupcakes were tasty.
Delivery and freshness! Will use again! Very happy!?
Delivery was pretty quick in spite of the current crisis.
I had some questions and they got back to me very quickly
The package may have gone all over the two coasts, but it arrived at it's destination on the day it was supposed to and my gift was loved!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

