Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent delivery service... as promised even with current situation nationwide
Lobster rolls were a hit with gift recipient
The H & H bagel order came quickly and in good shape. The shipping charges were way below comparable order sites.
Everything, from the delivery to the meal. The food was very fresh and considering I ordered crab, and I am very picky about the seafood I buy.
Delicious, I will order this again
The donuts were delicious and the hot dogs were perfect.
Excellent choices and speedy delivery and quick follow up to a problem i had on ordering.
It came on time, still chilled, and it tasted amazing!
The product was delivered exactly when it was due. The quality of the food was exceptional!
I ordered this cake for my moms birthday because I can't be with her due to social distancing. It arrived the day it was supposed to and she was so happy she cried! Thanks for helping my mom enjoy her birthday even though it had to be away from the people she loves.
Quick and easy delivery. Product was well packed and insulated
When the food arrived it was cold and what i ordered.
The food always arrives on time, is packaged properly, and is delicious!
Everything. I ordered a gift for my parents, as my dad is recovering from surgery. The order was delivered on time, everything was accurate, and my folks enjoyed their dinner kit!
Shipping - ultra fast. Quality - best fish I've ever had.
My parents were so happy with their gift! It arrived on time and the fish was in excellent condition. They are halfway through their box and I have gotten 9 photos of their meals so far.
Delivery right on time
This was a gift and was smile worthy!
Easy to use, good tech- remembered my info, etc...
Delivery was expected and sandwiches were awesome.
Good choices are amazing, packaging great, timely delivery
Everything! It was delicious. Delivered on time... the kids loved it!
Since we can't travel right now I loved that we can order out even from out of town. The order came right away. And had a few extra things with it. Loved the pickled eggs. I am the only one in my family who eats them. So much meat we had left-overs. Overall 5 stars.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

