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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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First of all the pie was amazing! And nicely packaged
And my note was included!
Everything was perfect. Got there the day that I wanted to. Person I got it for justloved it very easy put it in the oven was very happy
Packaging was great. Cake was as described. Delivery on time as promised.
Wonderful packaging, on time delivery, quality product!
When things went wrong, you took care of them immediately! If only other companies treated their customers with such respect!
Food arrived as scheduled. Everything went as planned. Very satisfied
Delivery and all that was promised in regards to taste, amount, and ingredients.
Package arrived as advertised and in excellent condition despite the hot weather
Shipment arrived on time, the sour cherries were in excellent condition.
Packaged well, very fast delivery across the US... came from West Coast all the way to East Coast in just a couple days.
The ordering process was smooth sailing. I had no issues online. The delivery was wonderful as well. My pizzas were frozen when they arrived and the packaging was secure. I am very happy with my Goldbelly experience.
Cannot believe how fresh they were! Literally like I just walked out the store with them. Definitely helped me get my craving satisfied during this quarantine
They arrived intact, in a lovely package and were all very yummy!
Ordering and status updates were a good experience. The cheesecake was delicious.
Excellent shopping experience. Package arrived on time & well packed.
Order was delivered on time and product was delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

